Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhyan Bredlau

Mahopac

Summary

Dynamic Relationship Advisor with Hudson Valley Credit Union, recognized for enhancing customer satisfaction through personalized financial advice and proactive issue resolution. Skilled in attention to detail and client confidentiality, I excelled in cross-selling products, fostering long-term client trust, and delivering exceptional service during peak periods. Adaptable and committed to excellence.

Experienced with relationship management and conflict resolution. Utilizes communication skills to mediate and resolve client issues effectively. Knowledge of building trust and fostering open dialogue to strengthen client relationships.

Overview

4
4
years of professional experience

Work History

Relationship Advisor

Hudson Valley Credit Union
04.2024 - Current
  • Enhanced overall customer satisfaction by consistently delivering prompt responses to inquiries and resolving any account-related issues.
  • Identified opportunities for cross-selling products to existing clients, enhancing their overall banking experience.
  • Strengthened client relationships by providing personalized financial advice and exceptional customer service.
  • Proactively addressed potential client issues before escalation, preserving long-term relationships and trust in the bank''s services.

Financial Services Teller

Hudson Valley Credit Union
08.2023 - 04.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Seasonal Teller

Hudson Valley Credit Union
05.2023 - 08.2023
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Warehouse Order Picker

ACE Endico
08.2022 - 01.2023
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
  • Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
  • Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.

First Year Tax Preparer

H&r Block
12.2021 - 04.2022
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.

Education

Associate of Arts - Liberal Arts

Westchester Community College
Valhalla, NY
05-2029

High School Diploma -

Charleston County School of The Arts
Charleston
05-2016

Skills

  • Patience and tolerance
  • Active learning
  • Self-awareness
  • Open-mindedness
  • Client confidentiality
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Adaptability and flexibility
  • Decision-making

Timeline

Relationship Advisor

Hudson Valley Credit Union
04.2024 - Current

Financial Services Teller

Hudson Valley Credit Union
08.2023 - 04.2024

Seasonal Teller

Hudson Valley Credit Union
05.2023 - 08.2023

Warehouse Order Picker

ACE Endico
08.2022 - 01.2023

First Year Tax Preparer

H&r Block
12.2021 - 04.2022

Associate of Arts - Liberal Arts

Westchester Community College

High School Diploma -

Charleston County School of The Arts

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