NICOLE SHIELDS

Helped couples to navigate through relationship problems to ensure the relationship becomes stable and holistic

Identified and understands my clients needs.

help clients through difficult decisions, helping them cope with decisions once it's made.

offered clients/ couples guidance and advice on matters of the heart that mattered most to them.

• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents.
• Maintained detailed records of all correspondence, documentation, and actions taken during the course of each foreclosure case.
• Enhanced communication with clients by providing regular updates on the status of their foreclosure cases.
• Restructured loans to provide options for eligible candidates following foreclosure.
• Performed proper calculations and prepared payoff figures.
• Supervised processing of activities and administered responsiveness of alerts to determine foreclosure timeline management.
• Collaborated with legal teams to ensure compliance with state and federal regulations during foreclosure proceedings.

• Enhanced client satisfaction by delivering personalized service and consistently meeting deadlines for loan processing and closing.
• Implemented risk mitigation measures by diligently reviewing borrower documentation and verifying information accuracy.
• Managed a pipeline of mortgage applications, prioritizing tasks based on urgency and importance.
• Resolved complex loan issues by conducting thorough research and collaborating with internal teams.
• Collaborated with other departments to resolve any discrepancies on client accounts or loan documentation, ensuring a seamless customer experience.