CHERRY HARPER
Geneva
Summary
Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Top producing sales professional and expert in Retail industry. Dynamic communicator who consistently exceeds goals and company expectations. Highly ambitious Manager with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
Overview
24
24
years of professional experience
Work History
Relationship Advisor
Addition Financial Advisor
Oviedo
08.2022 - Current
- Maintained up-to-date knowledge of applicable laws, regulations, policies and procedures related to banking operations.
- Performed administrative tasks such as filing documents or completing forms accurately.
- Managed customer complaints effectively while ensuring timely resolution of issues.
- Monitored clients' portfolios to ensure compliance with regulatory requirements and industry best practices.
- Participated in team meetings to discuss customer service initiatives or process improvements.
- Attended conferences or seminars as necessary in order to stay informed about changes in the banking industry.
- Advised customers on how to use online banking platforms for efficient money management.
- Analyzed client's financial situation and provided advice on budgeting, debt management and savings strategies.
- Developed and maintained positive relationships with clients to ensure their satisfaction.
- Assisted clients in the completion of paperwork required for investments or other transactions.
- Updated customer records using a computerized database system when needed.
- Responded promptly to client inquiries regarding account balances, transaction details or other information requests.
- Provided support during new product launches by explaining features, benefits and usage instructions.
Customer Service Manager
Wawa
Orlando
02.2019 - 07.2022
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
Store Co Manager
Walmart Supercenter
Sanford
02.2001 - 03.2018
- Worked with the management team to implement the proper division of responsibilities.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Communicated clear expectations and goals to each team member.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Followed merchandising guidelines to present visually appealing displays.
- Supervised and directed all merchandise and shipment processing.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Directed work of as many as 50 employees focused on Backroom/Salesfloor Area.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Actively pursued personal learning and development opportunities.
Education
Business Management -
Everest University
Orlando, FLSkills
- Customer service-oriented
- Computer literate
- Employee relations
- Shipment processing
- Retail merchandising specialist
- Inventory management
- Basic administrative knowledge
- Accurate money handling
- Cash register familiarity
- Staff training and development
- Goal-oriented
- Strong work ethic
- Motivated team player
- Excellent communication skills
- Outstanding interpersonal skills
- Retail sales
- Opening and closing procedures
- Regulatory compliance
- Financial analysis
- Customer service
- Portfolio management
- Conflict resolution
- Online banking
- Budgeting strategies
- Team collaboration
- Training development
- Data entry
- Client relationship management
- Product knowledge
- Active listening
- Process improvement
- Administrative support
- Client confidentiality
- Patience and tolerance
- Active learning
- Trust building
- Assertiveness training
Timeline
Relationship Advisor
Addition Financial Advisor
08.2022 - Current
Customer Service Manager
Wawa
02.2019 - 07.2022
Store Co Manager
Walmart Supercenter
02.2001 - 03.2018
Business Management -
Everest University