Briana Roth
Shawnee,KS
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Relationship Advisor
Mazuma Credit Union
03.2022 - Current
- Contributed to the development of innovative banking products and services by providing valuable insights into client preferences and market trends.
- Strengthened client relationships by providing personalized financial advice and exceptional customer service.
- Educating members on account features, promotions, and financial literacy topics.
- Assist members with account inquiries, transactions, and additional financial information.
- Handled confidential documents and maintained proper organization.
Patient Manager
Fry Orthodontics
06.2020 - 02.2022
- Completed tooth impressions to support accurate dental work to correct problems such as missing teeth.
- Helped Doctors complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Sterilized equipment and maintained appropriate tray setup.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled patient's appointments.
Customer Service Representative
Alliance Data Systems Corp
04.2017 - 06.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled confidential documents and maintained their proper organization.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customer's needs.
Education
High School Diploma -
Olathe North High School
Olathe, KS05.2016
Skills
- Direct Patient Care
- Treatment Planning
- Medical Records Management
- Time Management
- Scheduling
- HIPAA Compliance
- Patient Data Gathering
- Inbound and Outbound Calls
- Invoicing
- Product Knowledge
- Proficient with Microsoft Office
- Problem-Solving
- Data Entry
- Teamwork
- Customer Service
- Professionalism
- Mathematics
- Effective Communication
- Typing
- Office experience
- Conflict Resolution
- Detail Oriented
Timeline
Relationship Advisor
Mazuma Credit Union
03.2022 - Current
Patient Manager
Fry Orthodontics
06.2020 - 02.2022
Customer Service Representative
Alliance Data Systems Corp
04.2017 - 06.2020
High School Diploma -
Olathe North High School
Similar Profiles
Thomas HunterThomas Hunter
IT Security Administrator at Mazuma Credit UnionIT Security Administrator at Mazuma Credit Union
Katy NguyenKaty Nguyen
IT Intern at Mazuma Credit UnionIT Intern at Mazuma Credit Union
Gabriella QuintanillaGabriella Quintanilla
Relationship Builder at Mazuma Credit UnionRelationship Builder at Mazuma Credit Union
Gearard BrownGearard Brown
Tire Technician at Tire TownTire Technician at Tire Town
Eliana SmithEliana Smith
Correctional Officer at Lansing Correctional FacilityCorrectional Officer at Lansing Correctional Facility