Leylani Ledesma
El Monte,CA
Summary
Dynamic and results-driven worker with a positive attitude and proven cash handling expertise at McDonald’s. Skilled in problem-solving and team collaboration, I enhanced customer satisfaction through effective communication and quality control assurance, consistently maintaining a clean and efficient work environment while managing multiple tasks.
Overview
2
2
years of professional experience
Work History
Shift Leader
McDonald’s
01.2024 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
Assistant Manager
Popeyes
11.2022 - 01.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Education
Cecyte
Tlaxcala, Mexico07.2021
Skills
- Positive attitude
- Cash handling
- Problem-solving
- Team collaboration and leadership
- Quality control assurance
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
McDonald’s
01.2024 - Current
Assistant Manager
Popeyes
11.2022 - 01.2024
Cecyte
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