Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Leylani Ortiz

Downey ,CA

Summary

Dynamic and dedicated professional with extensive experience at Walmart, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction and maintaining financial integrity. A quick learner with a strong work ethic, I effectively manage tasks while fostering teamwork and providing exceptional support to clients.

Overview

2
2
years of professional experience

Work History

Front End/cashier

Walmart
04.2024 - 03.2025
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Approached every question or concern with calm and level-headed approach.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Completed daily tasks quickly without sacrificing quality or attention to detail.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.

ACES Education

YMCA Child Development Center
02.2024 - 04.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Online Personal Shopper

Walmart
08.2023 - 01.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.

Education

Diploma -

Downey High School
Downey, CA
06.2023

Skills

  • Quick learner
  • Strong work ethic
  • Excellent customer service
  • Patience and empathy
  • Customer service
  • Team player attitude
  • Cash handling expertise
  • Shelf stocking
  • Professional appearance
  • Cleanliness and hygiene
  • Cash management

Timeline

Front End/cashier

Walmart
04.2024 - 03.2025

ACES Education

YMCA Child Development Center
02.2024 - 04.2024

Online Personal Shopper

Walmart
08.2023 - 01.2024

Diploma -

Downey High School

Similar Profiles

CREATE PROFILE
Leylani Ortiz