Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leylaniz Ocasio Falcon

Leylaniz Ocasio Falcon

Jarrell,Tx

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Denny's. Proven ability to enhance guest experiences through exceptional service and effective communication. Skilled in cash handling and POS systems, with a strong focus on maintaining operational excellence and fostering a collaborative work environment.

Overview

4
4
years of professional experience

Work History

Cabana Server

Typhoon Texas Waterpark
Pflugerville, Texas
06.2025 - Current
  • Delivered exceptional service to guests at a busy waterpark environment.
  • Maintained cleanliness and organization of cabana area throughout shifts.
  • Assisted guests with menu selections and special requests promptly.
  • Engaged with guests to enhance their overall experience at the park.

Shift Lead

Denny's
Jarrell, Tx
11.2024 - 06.2025
  • Ensured removal of all items from freezer for next day's inventory by conducting thorough counts.
    Completed accurate drawer counting and tipped out assigned servers prior to end of day.
  • Oversee shift operations to ensure completion of all tasks by end of shift.
  • Training of any new staff members to ensure everyone is on the same page.
  • Resolve arising issues throughout designated shift.
  • Trained new employees on customer service standards and operational procedures.

Server

Olive Garden
Georgetown, Tx
08.2024 - 11.2024
  • Provide outstanding dining experience utilizing comprehensive understanding of menu offerings.
  • Maintaining constant accuracy in the orders being sent to the kitchen.
  • Interact professionally with customers.

Server

Denny's
Jarrell, Tx
02.2024 - 08.2024
  • Provided excellent customer service in a fast-paced dining environment.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Handled cash transactions and processed payments accurately.
  • Addressed guest concerns promptly to enhance overall dining experience.

Cashier/Server

Taco Tex and Micheladas
Jarrell, Tx
06.2023 - 02.2024
  • Processed cash payments, delivering accurate change to customers.
  • Maintained clean and organized checkout area for customers.
  • Maintained and restocked inventory to ensure product availability.
  • Demonstrated strong communication skills with customers and coworkers.

Crew Member

Raising Cane's
Pflugerville, Tx
11.2021 - 05.2022
  • Provide outstanding customer support efficiently
  • Maintain a sanitary and clean work space when up front and in the kitchen
  • Uphold company standards and exercise excellent teamwork

Education

Diploma -

Jarrell High School
Jarrell, TX
06.2023

Skills

  • Event planning and management
  • Customer service and relations
  • Cash handling and POS systems
  • Team leadership
  • Organizational skills
  • Critical thinking
  • Floral design certification
  • Food safety certification
  • TABC certification
  • Shift supervision

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Cabana Server

Typhoon Texas Waterpark
06.2025 - Current

Shift Lead

Denny's
11.2024 - 06.2025

Server

Olive Garden
08.2024 - 11.2024

Server

Denny's
02.2024 - 08.2024

Cashier/Server

Taco Tex and Micheladas
06.2023 - 02.2024

Crew Member

Raising Cane's
11.2021 - 05.2022

Diploma -

Jarrell High School

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