Leyla O. Leiva Rodriguez
Miami,FL
Summary
Skilled Server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Sala'o Bar Restaurant
Miami, FL
11.2023 - Current
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted customers, answered questions and recommended specials to increase profits.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Prepared checks, itemizing total meal costs and taxes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained records of transactions made during shift as required by law or company policy.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Cafe Laurent
Havana, Cuba
07.2022 - 07.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Enviromental Specialist
Csamc
Varadero, Cuba
04.2020 - 06.2022
- Led strategic planning and implementation of long-range plans for environmental programs.
- Advised government agencies, industry partners and general public about environmental issues based on sound scientific and technical information.
- Consulted with clients on developing compliant environmental policies.
- Developed and implemented programs to reduce hazardous waste, prevent pollution, and improve the environment.
- Recommended corrective actions when noncompliance with environmental laws is detected.
- Monitored effects of human activity impacting soil, water and air quality.
- Provided technical assistance, direction and training for hazardous materials, waste management and emergency management programs.
- Provided technical advice and support on environmental issues in areas such as waste management, energy conservation, emissions control, transportation planning, land use planning, and natural resource management.
- Conducted field investigations to collect data on air and water quality, soil contamination, and other environmental conditions.
- Inspected construction sites prior to commencement of work activities to assess potential risks posed by any existing contaminants.
- Prepared reports summarizing findings from environmental studies or analyses.
- Collaborated with others to discuss new opportunities.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Science - Ing Agronomy
Universidad Camilo Cienfuegos
Matanzas, Cuba07-2019
High School Diploma -
CP Julio Antonio Mella
Matanzas, Cuba12-2013
Skills
- Experimental Design
- Statistical Data Analysis
- Production Method Expertise
- Technical Support
- Flexible and Adaptable
- Full-Cycle Accounting
- Accounting and Bookkeeping
- Customer Relations
- Safe Food Handling
- Strong Work Ethic
- High-Volume Dining
- Professional Appearance
- Service Prioritization
- Sales Expertise
- Cash Handling
- Point of Sale (POS) System Operations
- Sales Techniques
- Suggestive Selling
Certification
- Gastronomic Services. 2022
- BOIFAS 2021, biofertilizers for sustainable agriculture.
- Biofertilizers from the recycling of nutrients and carbon for sustainable agriculture. 2021
- Public relations. 2013
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Server
Sala'o Bar Restaurant
11.2023 - Current
Server
Cafe Laurent
07.2022 - 07.2023
Enviromental Specialist
Csamc
04.2020 - 06.2022
Bachelor of Science - Ing Agronomy
Universidad Camilo Cienfuegos
High School Diploma -
CP Julio Antonio Mella