Summary
Overview
Work History
Education
Skills
Timeline
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Lezlie Crosland

Summary

Experienced Office Manager and administration professional with [Number] years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

25
25
years of professional experience

Work History

Office Manager

Brian W. Crosland, CPA
Punta Gorda, FL
10.2010 - 05.2012
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Marketing Director/Admissions Coordinator

Convalescent services Inc.
Punta Gorda, FL
07.1987 - 09.1988
  • Planned and coordinated discharge from care facility to patient's home.
  • Educated clients on options to assist in making informed decisions.
  • Collaborated with other professionals to assess client needs.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Identified environmental challenges to client progress through interviews with patient and caregivers.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.

Coordinator Risk Management

HCA Florida North Florida Hospital
Gainesville, Florida , FL
04.2023 - Current
  • Maintained records of customer needs and preferences.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Resolved customer complaints or answered customers' questions.
  • patient advocate for 519 hospital
  • incidents and reports using vigilanz
  • looking up patients using mediate
  • handling complaints over the phone
  • de-escalation of people using listening skills
  • visit patients in real time
  • mail, legal to departments
  • team building for staff
  • Assist with fall reporting
  • arrangements for events for our staff

Education

Bachelor of Science - Health Education

University of Florida
Gainesville, FL
12.1984

Skills

  • Budgetary Planning
  • CRM and Office Management Software
  • Team Leadership
  • Goal Setting

Timeline

Coordinator Risk Management

HCA Florida North Florida Hospital
04.2023 - Current

Office Manager

Brian W. Crosland, CPA
10.2010 - 05.2012

Marketing Director/Admissions Coordinator

Convalescent services Inc.
07.1987 - 09.1988

Bachelor of Science - Health Education

University of Florida

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Lezlie Crosland