Lezlie Fleitas
Lakeland,FL
Summary
Motivated Healthcare Professional transitioning from Applied Behavior Analysis to Revenue Cycle Management. Delivered accurate documentation and compliance through effective communication and strong organizational skills. Focused on leveraging knowledge in medical billing, claims processing, and denial management to enhance operational efficiency in healthcare settings.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Lead Registered Behavior Technician
Professional Behavior Analysis
Plant City, Florida
05.2023 - Current
- Assisted BCBAs in implementing skill acquisition and behavior reduction programs to improve client outcomes.
- Collected behavior data to enhance treatment plans and documented progress notes for tracking client progress.
- Trained new technicians on clinic procedures and session routines to ensure consistent service delivery.
Registered Behavior Technician
Miami Mental Health
Miami, FL
03.2021 - 04.2023
- Trained staff in behavioral intervention methods and positive reinforcement techniques to enhance patient care.
- Worked with doctors, psychologists, and therapists to support patient treatment plans.
- Coordinated with patients' relatives to arrange family visits and care conferences, fostering communication and support.
- Managed diverse tasks in fast-paced environment to ensure smooth operations.
Customer Support Specialist
All Uniform Wear
Miami , FL
06.2020 - 01.2021
- Logged customer correspondence in CRM to track requests and solutions for better service delivery.
- Analyzed trends in incoming customer requests to identify potential issues and areas for improvement.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Performed data entry tasks to ensure accurate record-keeping, and record accuracy
Education
Master of Science - Psychology: Autism Spectrum Disorder
Capella University
Minneapolis, MN01-2026
Bachelor of Science - Applied Behavior Analysis
Capella University
Minneapolis, MN12-2025
Skills
Session documentation
Reviewed notes and data for completeness and brought questions or discrepancies to the appropriate supervisor
Confidentiality compliance
Professional communication
Record management
Data review
Behavioral analysis
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Lead Registered Behavior Technician
Professional Behavior Analysis
05.2023 - Current
Registered Behavior Technician
Miami Mental Health
03.2021 - 04.2023
Customer Support Specialist
All Uniform Wear
06.2020 - 01.2021
Master of Science - Psychology: Autism Spectrum Disorder
Capella University
Bachelor of Science - Applied Behavior Analysis
Capella University