Lezlie Varner
Hobbs,NM
Summary
Dynamic Service Advisor with a strong work ethic and exceptional customer service skills, honed at Tate Branch Dodge. Proven ability to enhance service efficiency and client rapport through effective communication and meticulous documentation. Recognized for implementing process improvements that significantly reduced wait times and elevated customer satisfaction.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Service Advisor
Tate Branch Dodge
Hobbs, NM
01.2024 - 09.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring efficient scheduling and minimizing wait times.
- Assisted technicians in diagnosing vehicle issues, facilitating accurate repairs and maintenance recommendations.
- Maintained detailed records of customer interactions and service history for reference and follow-up.
- Educated customers on service options, enhancing their understanding of necessary repairs and maintenance needs.
- Collaborated with team members to streamline workflow processes, improving overall service efficiency.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
Permian Chevrolet Buick GMC
Hobbs, NM
04.2019 - 10.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring efficient scheduling and minimizing wait times.
- Maintained detailed records of customer interactions and service history for reference and follow-up.
- Educated customers on service options, enhancing their understanding of necessary repairs and maintenance needs.
- Collaborated with team members to streamline workflow processes, improving overall service efficiency.
Manager
O & S Quik Change
Hobbs, NM
02.2017 - 03.2019
- Oversaw daily operations to ensure efficient workflow and high service standards.
- Trained and mentored staff on best practices and operational procedures.
- Implemented process improvements that enhanced customer satisfaction and reduced wait times.
- Monitored inventory levels, ensuring timely restocking of essential supplies.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Established performance metrics to track team productivity and quality of service delivered.
Server/Bartender
Chilis's Bar and Grill
Hobbs, NM
08.2015 - 02.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained new team members on menu knowledge and service protocols.
- Managed multiple tables efficiently, enhancing guest satisfaction during peak hours.
- Implemented upselling techniques, increasing average check totals consistently.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Developed strong relationships with regular patrons, fostering repeat business opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Receptionist
Hobbs Animal Clinic, Pc & Pet Care Center
Hobbs, NM
04.2010 - 02.2016
- Managed multi-line phone systems to schedule appointments and respond to client inquiries.
- Greeted clients and pets, ensuring a welcoming atmosphere and smooth check-in process.
- Maintained accurate records of patient visits, treatments, and billing information.
- Coordinated with veterinary staff to facilitate timely communication regarding patient care.
- Implemented office procedures that improved workflow efficiency and reduced wait times.
- Trained new receptionists on clinic protocols and customer service best practices.
- Developed inventory management system for office supplies and pet care products.
- Handled client payments and insurance claims efficiently, ensuring accurate financial transactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Hobbs High School
Hobbs, NM05-2004
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Service recommendations
- Service estimates
- Excellent communication
- Service scheduling
- Performance goals
- Workflow management
- Repairs scheduling
- Client rapport
- Data processing
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Goal-oriented mindset
- Customer relationship management
- Quality control
- Data entry
- Documentation and reporting
Timeline
Service Advisor
Tate Branch Dodge
01.2024 - 09.2025
Service Advisor
Permian Chevrolet Buick GMC
04.2019 - 10.2023
Manager
O & S Quik Change
02.2017 - 03.2019
Server/Bartender
Chilis's Bar and Grill
08.2015 - 02.2017
Receptionist
Hobbs Animal Clinic, Pc & Pet Care Center
04.2010 - 02.2016
High School Diploma -
Hobbs High School