Lezly Williamson
Fort Worth
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Interventionist/Team Lead
Grand Prairie ISD
07.2020 - 07.2022
- Successfully proposed and implemented a new data analysis system to track the growth of 200 at risk learners
- Collaborated with cross-functional teams to collect and analyze data, present results,and provide recommendations
- Developed bilingual engaging learning experiences weekly, impacting 100 at risk learners online and in person
- Assist with print proofing and review of Spanish layouts within multiple learning management systems
- Designed and facilitated dual language quarterly professional development for 20+ individuals
- Translated data into relevant insights and implication;supported stakeholders on interpreting findings, including effectively communicating to audiences with various data literacy skills
- Tracked, updated, analyzed, and presented data on goal progression in Excel, Google Sheets, and reporting systems
- Provide high-quality, efficient, and helpful responses to individual requests through emails, live chat, and phone.
Dual Language Instructor/ Communications Liaison
Arlington ISD
06.2017 - 07.2020
- Developed and managed dual language projects with measurable objectives, milestones, and deliverables throughout the entirety of the project
- Track data of quarterly assessments via Google sheets/excel
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Evaluated learners assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Provide high-quality, efficient, and helpful responses to individual requests through emails, live chat, and phone.
Bilingual Customer Service Representative
CEC Entertainment
01.2015 - 05.2017
- Taking incoming telephone calls from guests and/or delivering scripted or nonscripted messages to customers via telephone
- Translated documents, forms and other materials from English to Spanish.
- Deliver accurate descriptions of services regarding event planning and campaigns
- Record each call by accurately documenting status and comments via Salesforce database
- Maintain a high level of service with guests and strives to exceed performance targets
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
Education
Bachelor of Arts - Public Relations And Organizational Communication
University of Texas At Arlington
Arlington, TX05.2017
Skills
- Microsoft Office
- Google Suite
- SQL
- Tableau
- Data Analytics
- Data Visualization
- Pivot Tables
- Excel
Certification
- Data Analytics Certificate, Break Into Tech, 2023
- SQL Querying and Managing Data 2023
- Tableau Creator Training 2023
Timeline
Bilingual Interventionist/Team Lead
Grand Prairie ISD
07.2020 - 07.2022
Dual Language Instructor/ Communications Liaison
Arlington ISD
06.2017 - 07.2020
Bilingual Customer Service Representative
CEC Entertainment
01.2015 - 05.2017
Bachelor of Arts - Public Relations And Organizational Communication
University of Texas At Arlington