Brisa Solano
Las Vegas,NV
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Carparts.com
05.2020 - 04.2023
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Analyzed department metrics and performance and reported findings to management.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Cashier
Save - A- Lot
02.2014 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Shift Supervisor
La Flor De Michoacan
10.2012 - 03.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Learned duties for various positions and provided backup at key times.
- Reconciled teams cash drawers at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service Specialist
Lucy Cell Phone And Repair
08.2011 - 09.2012
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Conducted daily inventory counts and verified accuracy of product levels.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
Associate of Business - Business Administration And Management
College of Southern Nevada
Las Vegas, NV06.2026
High School Diploma -
New America High School
Denver, CO06.2012
Skills
- Team Training
- Operational Efficiency and Safety
- Key Performance Indicators (KPIs)
- Inventory Tracking and Management
- Data Accuracy
- ERP Software
- Staff Supervision
- Workflow Schedules
- Operations Planning
- Inventory Management
- Production Planning
- ERP and SAP
- Logistics Database Management
- Process Payments
- Cycle Counts
- Customer Service
- Retail Sales Customer Service
- Order Fulfillment
- Managing Multiple Tasks
- Reports and Documentation
- Operational Efficiency
- Warehouse Operations
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Carparts.com
05.2020 - 04.2023
Cashier
Save - A- Lot
02.2014 - 06.2015
Shift Supervisor
La Flor De Michoacan
10.2012 - 03.2014
Customer Service Specialist
Lucy Cell Phone And Repair
08.2011 - 09.2012
Associate of Business - Business Administration And Management
College of Southern Nevada
High School Diploma -
New America High School
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