LORRAINE HARMON

Overview

years of professional experience

Greystar Real Estate Partners

New York

05.2023 - Current

Manage day-to-day building operations for a large multifamily asset, partnering with maintenance teams, vendors, and corporate stakeholders to ensure high-quality service delivery and resident satisfaction.
Implemented a proactive accounts receivable strategy that reduced delinquency from 5% to 2% within six months, improving operational efficiency and financial performance.
Increased monthly revenue by 1.8% through accurate administration of amenity billing programs and strategic promotion of parking and storage services.
Supervised maintenance personnel and coordinated third-party vendors to ensure timely completion of work orders, uninterrupted building operations, and high-quality resident experience.
Partner with legal, operations, and property leadership teams to resolve complex resident issues while maintaining compliance with company policies and regulatory requirements.
Oversee security deposit administration and move-out processes, ensuring accuracy, regulatory compliance, and financial accountability.
Reduced turnover-related expenses through process improvements and consistent recovery of resident damage charges.

Greystar Real Estate Partners

New York

07.2021 - 05.2023

Led leasing operations during a major property management transition and active construction period, ensuring business continuity and maintaining occupancy goals.
Increased monthly revenue by 4.4% through implementation of regulatory rent adjustments and revenue optimization initiatives.
Led cross-functional coordination among construction teams, maintenance staff, and vendor partners to improve unit readiness standards, significantly reducing post-move-in service requests and enhancing customer satisfaction.
Rebuilt unit pricing strategies and amenity valuation models within YieldStar to align with evolving market conditions and maximize revenue performance.
Conducted market and portfolio analysis to support pricing decisions, occupancy objectives, and long-term asset performance.
Coordinated cross-functional stakeholders to ensure operational readiness during building transitions and resident onboarding.

Rose Associates

New York

10.2016 - 07.2021

Toured, qualified and closed rental applications in a fast-paced lease-up environment with 612 apartments.
Conducted lease signing procedures and verified lease-package accuracy to comply with rental criteria.
Prepared monthly reports for lease expirations and new deals.
Implemented various marketing strategies to maintain a 20% to 25% monthly conversion ratio of qualified toured prospects.
Negotiated renewals to maintain a minimum of 95% occupancy rate prior to the Covid-19 pandemic.
Explained lease terms, policies & transfer program to guarantee residents’ retention during Covid-19 pandemic.
Recovered maximum allowable lease termination fees during COVID-19, significantly reducing revenue loss.

Equity Residential

New York

01.2015 - 10.2016

Maintained 98% occupancy rate by negotiating terms that met both resident needs and property goals.
Processed applications and secured leases while effectively promoting property amenities to enhance resident appeal.
Toured and qualified applicants, closing rental applications for two properties with 580 apartments.
Maintained positive resident relations by addressing inquiries and concerns promptly.
Conducted move-in inspection and documented apartment condition upon resident key pick-up.

Berkeley College

New York, NY

03-2012

Greystar Real Estate Partners

05.2023 - Current

Greystar Real Estate Partners

07.2021 - 05.2023

Rose Associates

10.2016 - 07.2021

Equity Residential

01.2015 - 10.2016

Berkeley College