Lia Adams
Gilbert,AZ
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
13
13
years of professional experience
Work History
Director of Client Services
Whalen Financial
07.2023 - 03.2024
- Enhanced client satisfaction by implementing streamlined communication strategies and personalized service plans.
- Boosted company revenue through the development of strong relationships with key clients and partners.
- Increased client retention rates by providing exceptional support, feedback, and ongoing relationship management.
Transitions and Compliance Administrator
Golden State Wealth Management
02.2021 - 07.2023
- Managed full book transitions, preparing and monitoring all aspects of transfers and onboarding.
- Firm Compliance activities, including ADV2B, advertising approval, and updating annual filings.
- Managed operational duties for independent financial advisors under RIA.
Client Services Manager
Inspired Financial
11.2017 - 10.2020
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Managed diverse portfolio of clients across various industries, demonstrating adaptability and expertise in catering to specific needs.
Chief Operations Officer
Delivering Wellness
01.2011 - 11.2017
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Led cross-functional teams to execute high-impact projects on time and within budget constraints.
- Established strong partnerships with external stakeholders to enhance corporate reputation.
Education
Bachelor of Science - Economics
Arizona State University
Tempe, AZSkills
- Relationship Management
- Recruiting and Hiring
- Financial Acumen
- Client Retention Strategies
- Employee Development
- Business Development
Timeline
Director of Client Services
Whalen Financial
07.2023 - 03.2024
Transitions and Compliance Administrator
Golden State Wealth Management
02.2021 - 07.2023
Client Services Manager
Inspired Financial
11.2017 - 10.2020
Chief Operations Officer
Delivering Wellness
01.2011 - 11.2017
Bachelor of Science - Economics
Arizona State University
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