Lia DeMartin
Clinton Township
Summary
Results-driven Physician's Practice Manager with expertise in operational management, policy implementation, and compliance oversight. Proven ability to enhance team performance and improve patient flow, leading to increased operational efficiency.
Overview
19
19
years of professional experience
Work History
Physician's Practice Manager
Henry Ford Cornerstone Family Medicine
Macomb
10.2023 - Current
- Oversaw daily operations of family medicine practice, ensuring efficient workflow and patient flow.
- Implemented policies to enhance team performance and operational efficiency.
- Monitored compliance with healthcare regulations, improving adherence to best practices.
- Facilitated communication among physicians, staff, and patients for effective care coordination.
- Evaluated performance metrics to identify service delivery improvement opportunities.
- Developed relationships with vendors for resource allocation and support of practice needs.
- Prepared operational reports for senior management, highlighting key performance indicators.
- Analyzed patient care data to identify utilization trends and cost containment strategies.
Office Manager
Corewell Health
Royal Oak
12.2018 - 10.2023
- Managed daily office operations to ensure efficient workflow across departments.
- Coordinated schedules and meetings for leadership team to enhance productivity.
- Developed and implemented office policies that improved operational efficiency.
- Trained and supervised administrative staff, ensuring adherence to daily tasks.
- Maintained accurate records and organized documentation systems for easy access.
- Facilitated inter-departmental communication to foster collaboration and teamwork.
- Tracked invoices and payments to maintain accuracy of accounts payable and receivable.
- Resolved customer inquiries promptly while cultivating positive client relationships.
Senior Orthopedic Technician
William Beaumont Hospital Troy
Troy
04.2007 - 02.2017
- Managed inventory of orthopedic supplies and equipment for department efficiency.
- Collaborated with nursing staff to align patient treatment plans effectively.
- Conducted routine maintenance on orthopedic tools to ensure safety compliance.
- Documented patient information accurately in electronic health records systems.
- Assisted with casting, splinting, and bracing of fractures and orthopedic injuries.
- Educated patients on conditions, treatment plans, and post-operative care instructions.
- Provided wound care services, including dressing changes and topical ointment applications.
- Maintained accurate patient records in compliance with HIPAA regulations.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ03-2009
MBA - Business Administration And Management
University of Phoenix
Macomb, MISkills
- Operational management
- Policy implementation
- Compliance oversight
- Performance assessment
- Data analysis
- Healthcare administration
Timeline
Physician's Practice Manager
Henry Ford Cornerstone Family Medicine
10.2023 - Current
Office Manager
Corewell Health
12.2018 - 10.2023
Senior Orthopedic Technician
William Beaumont Hospital Troy
04.2007 - 02.2017
Bachelor of Science - Health Administration
University of Phoenix
MBA - Business Administration And Management
University of Phoenix