Christyl Cox
Fairborn
Summary
Experienced practice manager skilled in operational management, workflow optimization, and financial analysis. Demonstrated success in improving team performance and increasing patient satisfaction through strategic communication and staff training.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Practice Manager of Operations
Settlers Walk Dental Care
Springboro
08.2010 - Current
- Managed daily operations of dental practice, ensuring seamless workflow and high efficiency.
- Trained and mentored team members on operational best practices, improving team capabilities and service delivery.
- Monitored financial performance, identifying cost reduction opportunities and strategies for revenue growth.
- Conducted regular audits of office procedures, ensuring compliance with regulations.
- Developed and implemented policies to ensure adherence to applicable laws and regulations.
- Facilitated communication between dental staff and administrative functions to promote collaboration.
- Resolved customer complaints efficiently, achieving high service satisfaction levels and fostering patient loyalty.
- Analyzed data from electronic health records to identify trends affecting patient care quality.
Education
Associate of Applied Science - EFDA
Sinclair Community College
Dayton, OH06-2004
Skills
- Operational management
- Workflow planning and management
- Operational efficiency
- Process improvement
- Financial analysis
- Data analysis
- Business analysis
- Policy development and writing
- Regulatory compliance initiatives
- HIPAA and OSHA compliance
- Strategic planning and business strategy
- Team leadership
- Staff development and management
- Training and development
- New hire training and onboarding
- Customer relationship management
- Performance metrics
- Workflow optimization
- Problem solving
- Conflict resolution
- Effective communication
- Employee performance evaluation
- Multitasking and task prioritization skills
- Bookkeeping and supplies ordering
- Multitasking and task prioritization skills
Certification
- EFDA Ohio State Dental Board 2004
- Dental Radiology Ohio State Dental Board 1997
- Coronal Polishing Sinclair Community College 2004
- N2O monitoring 2010
Timeline
Practice Manager of Operations
Settlers Walk Dental Care
08.2010 - Current
Associate of Applied Science - EFDA
Sinclair Community College