Open To Work
Andria Koger
Complete Dental of Easton
Easton,MO
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Manager
Work Type
Full Time
Location Preference
HybridOn-SiteRemote
Location:
Bethlehem, PARiverview, FLTampa, FLEaston, PA
Open to relocation:
Yes
Important To Me
Work-life balanceTeam Building / Company RetreatsCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week
39
Years of experience
Operations Management Professional experienced in driving organizational success and exceeding financial goals. Achieved impactful results through strategic planning, process optimization, and resource allocation. Focused on fostering team collaboration and adapting to changing needs.
Work History
Practice Manager of Operations
2 Years 1 Month- Implemented new scheduling systems to optimize patient appointment management and reduce wait times.
- Streamlined operational workflows to enhance efficiency across dental practice functions.
- Oversaw staff training programs, improving team performance and service delivery standards.
- Developed and maintained budgetary controls, ensuring operational expenses aligned with financial goals.
- Facilitated cross-departmental collaboration to improve communication and patient care outcomes.
- Analyzed practice performance metrics to identify areas for improvement and implement strategic initiatives.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Coordinated staff training and development programs for improved workforce productivity.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Collaborated with clinicians to develop targeted marketing strategies that attracted new patients while retaining existing ones.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided supervision and management to a team of support personnel.
- Supervised team of 14 office personnel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Center Manager
11 Months- Subject matter expert in managing operations in a plasma center. Knowledge of SOPs, including state specific requirements. Supplies expert advice and coaching to support leadership development and enhance skill capability.
- Assumed overall authority for center operations in the center manager's absence, monitored net yields and executed improvement plans.
- Maintained strict adherence to operational deadlines, ensuring smooth workflow and productivity. and keep operational records.
- Ensure efficient donor flow throughout the center. Find problem areas and implement corrective action as needed.
- Ensured efficient donor flow, identifying problem areas and implementing corrective actions to enhance operational effectiveness.
- Ensure compliance of all Company SOPs and applicable federal, state, and local regulations are being met. Perform all staff tasks and duties at an ability level adequate for training and critiquing employees in the performance of those tasks.
- Collaboration with center and quality management, helps quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and safety of donors and employees.
- Collaborated with center and quality management to ensure compliance with company, regulatory, and customer requirements, safeguarding plasma purity, efficacy, and safety of donors and employees.
Assistant Center Manager
1 Year 2 Months- Subject matter expert in managing operations in a plasma center. Knowledge of SOPs, including state specific requirements. Supplies expert advice and coaching to support leadership development and enhance skill capability.
- Assumed authority for center operations, checked net yields, and executed improvement plans during the center manager's absence.
- Independently decide center labor usage to meet the business needs. Support meeting the established center production goals.
- Ensure efficient donor flow throughout the center. Find problem areas and implement corrective action as needed.
- Ensured efficient donor flow throughout center by identifying problem areas and implementing corrective actions.
- Ensure compliance of all Company SOPs and applicable federal, state, and local regulations . Perform all staff tasks and duties at an ability level adequate for training and critiquing employees in the performance of those tasks.
- Meet daily, weekly, and monthly deadlines and keep operational records.
- Collaboration with center and quality management, helps quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and safety of donors and employees.
Center Supervisor
6 Months- Supervised daily center operations, provided clear instructions, conducted meetings, communicated performance expectations, and facilitated donor flow to minimize wait times.
- Participated in performance appraisals, providing constructive feedback to enhance team development.
- Ensure correct recording of donor data in the electric donor information management system as outlined in the SOPs.
- Ensure correct recording of donor data in the electric donor information management system as outlined in the SOP's.
- Facilitated cross-training in multiple technical areas to support business needs and improve team efficiency.
- Maintain a clean, efficient work environment, and ensure sufficient operating supplies and forms are available. Promote safety within the center.
Phlebotomist/Donor Support Tech
2 Months- Evaluated donor veins to ensure optimal selection and enhance donation success.
- Perform aseptic venipuncture.
- Prepare the auto pheresis machine for the pheresis process.
- Monitor the donor during the process, address alarms and signals that may occur.
- Uses PDA to record incidents that occur, such as alarms and adverse events.
- Follows all Health Safety & Environmental and Occupational Safety and Health Administrations policies and procedures.
- Evaluates vein performance of donor to find potential problems; makes necessary corrections to hasten donation time and ensure product quality and donor safety.
- Collected arm samples to verify blood quality and donor eligibility.
- Troubleshot equipment failures to minimize downtime and maintain operational efficiency. Create incident documentation, remove and/or replace equipment from service.
- Perform calibrations and verify that maintenance has been performed as outlined in the SOP’s.
- Required to respond to and resolve complex equipment alarms and donor issues.
- Maintain alertness to any reaction by donors and help with reactions or notify staff.
- Understand the policies and procedures associated with hyper immune programs at the center.
Processor
5 Months- In compliance with SOP’s collect plasma samples and move plasma units to the freezer.
- Utilize sterile technique to draw samples and use heat sealer to assure the sterility and quality of the plasma unit and sample as SOPs.
- Labeled, stored, and packed plasma units according to SOPs.
- Draw samples using sterile technique and seal plasma units to maintain sterility and quality as outlined in SOPs.
- Ensure samples and units are packed and shipped following SOPs. Prepares shipping and unit disposal documentation.
- Record and conduct daily equipment calibrations to ensure compliance with operational standards.
- Pack and ship samples and units per SOPs, preparing necessary shipping and unit disposal documentation.
- Ensures the correct and concurrent recording of donor data in electronic donor information management system.
Supervisor, Manufacturing Operations
1 Year 11 Months- Scheduled daily work assignments. Completes batch record documentation and manufacturing operations logs. Ensures people and processes follow safety requirements, current.
- Good Manufacturing Practices, company policies and procedures. The incumbent in this position handled daily coordination and working schedules of Modifies department standard operating procedures, investigates variances, and executes change controls to support safety, quality, and productivity goals. Establishes & supports cooperative cross-functional relationships with peers in Quality, Sterile Operations, Process Development, and Supply Chain to meet plant goals.
- Partnered with site leaders to promote a safety, quality, and compliance-focused culture, emphasizing right first time (RFT) and continuous improvement (CI) practices.
- Duties included:
- Leads in development & maintenance of a safe manufacturing environment. Participates in safety meetings, investigates accidents, and takes proper corrective action to cut hazardous conditions.
- Runs operation to meet or exceed delivery performance goals for product or projects
- Supervised staff in daily operations, ensuring adherence to validated parameters, standard operating procedures, cGMP regulations, and safety requirements while providing constructive feedback to operators.
- Counseled, trained, and developed technicians to enhance performance, fostering a collaborative environment and open communication.
- Responsive to changes in daily workflow and schedule; decides needs & redeploy resources and/overtime to achieve delivery and customer service commitments adapts to ebb/flow of production process including changes due to absences, unplanned maintenance or events requiring investigation.
- Reviews documentation such as batch records and logs to assure accuracy. recording of processes in conformance to policies and procedures and in compliance with Good Documentation Practices
Assistant Store Manager/Store Manager
12 Years 8 Months- Managed daily operations of the store in the absence of a Store Manager.
- Collaborated with store managers on risk management, physical security, cash controls, and inventory management.
- Show leadership and promote teamwork and scheduling employee hours within established guidelines; with that in mind, ensuring product mix and inventory levels are properly supported to increase sales volume and control inventory. Responsible for manufacturing all fund reconciliation and inventory audits. I Understand and execute cash control procedures including bank deposits, safe funds, and petty cash. Manage the maintenance of the environment inside and around the perimeter of the store. Exhibit personal accountability for every action, while ensuring that all personnel know and follow all company policies and procedures, while resolving all human resources issues in a prompt and effective manner, partnering with HR when necessary. Support and supply follow-up for all training programs, seminars, etc.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and mentored staff on inventory management and product placement strategies.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Police Comm. Operator
5 Years 10 Months- Received and processed incoming emergency calls, dispatching police, fire, and rescue units via a two-way radio system using the enhanced 911 Rockwell system. In addition, dispatch advanced life support aid and help from other law enforcement agencies when needed, using a Windows based computer system. Managed entries in State and National Crime Information Systems, including updating and clearing records, and verifying statuses of outstanding warrants for traffic, criminal, and domestic violence cases. Managed the role of Matron for female prisoners and maintained prisoner logs.
- Operated and maintained various police equipment to ensure optimal functionality and safety.
- Monitored and reported on patrol activities, enhancing situational awareness for the department.
- Collaborated with team members to streamline daily operations, improving workflow efficiency.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Police Dispatcher
4 Years 2 Months- Coordinated emergency response dispatches to ensure timely assistance and resource allocation.
- Monitored radio communications for urgent requests, maintaining clear communication with field units.
- Managed multiple incoming calls, prioritizing emergencies while remaining calm under pressure.
- Coordinated emergency response efforts among law enforcement, fire, and medical personnel.
- Monitored multiple communication channels to ensure timely information dissemination.
- Utilized computer-aided dispatch systems to track incidents and allocate resources efficiently.
- Provided critical support during high-stress situations, maintaining composure under pressure.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Dental Assistant
3 Years 5 Months- Aided doctors in supplying dental care and performing surgery for patients while in the prison and scheduled appointments.
- Assisted in patient examinations and dental procedures to ensure efficient workflow.
- Maintained sterilization protocols for dental instruments, ensuring compliance with safety regulations.
- Educated patients on oral hygiene practices and post-treatment care to enhance health outcomes.
VIP Driver
4 Years- Operated vehicles safely and efficiently across diverse routes.
- Ensured timely delivery of goods while adhering to traffic regulations.
- Conducted routine vehicle inspections to maintain safety standards.
- Communicated effectively with dispatch to optimize route planning.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Education
H.S Diploma - VIP Motor Transport
No Degree - Dental Hygiene
No Degree - Dental Hygiene
Skills
Practice management
Operational efficiency
Employee coaching
Business analysis
Performance metrics
Staff management
Employee supervision
Staff development
Schedule management
Policy implementation
Customer service
Patient relations
Critical thinking
Operational scheduling
Critical thinking
Multitasking
Teamwork and collaboration
Teamwork
Verbal and written communication
Active listening
Adaptability and flexibility
Conflict resolution
Interpersonal skills
Employee performance
Stakeholder engagement
Team mediation
AWARDS AND ACKNOWLEDGEMENTS
Honorable Discharge-Army, Honorable Discharge-USMC
Timeline
Practice Manager of Operations
Complete Dental of Easton
07.2024 - CurrentRead More
Center Manager
B Positive Plasma
02.2023 - 01.2024Read More
Assistant Center Manager
CSL Plasma
10.2021 - 12.2022Read More
Center Supervisor
CSL Plasma
04.2021 - 10.2021Read More
Phlebotomist/Donor Support Tech
CSL Plasma
02.2021 - 04.2021Read More
Processor
CSL Plasma
09.2020 - 02.2021Read More
Supervisor, Manufacturing Operations
QuVa Pharma
03.2018 - 02.2020Read More
Assistant Store Manager/Store Manager
Wal-Mart Corporation
07.2005 - 03.2018Read More
Police Comm. Operator
Long Hill Township Police
09.1999 - 07.2005Read More
Police Dispatcher
Scotch Plains Township
07.1995 - 09.1999Read More
Dental Assistant
D.C. Department of Corrections
02.1992 - 07.1995Read More
VIP Driver
USMCR
02.1988 - 02.1992Read More
US Army
No Degree from Dental Hygiene
Read More
USMC
No Degree from Dental Hygiene
Read More
Scotch Plains Fanwood
H.S Diploma from VIP Motor Transport
Read More