Stacey Serrano
Port Saint Lucie,FL
Summary
Dynamic Practice Manager of Operations with a proven track record at Heartland Dental, adept in growth management and team building. Excelled in enhancing practice profitability by over 16%, mentoring new PMOs, and fostering strong relationships. Renowned for adaptability and a strategic approach to achieving excellence.
Overview
6
6
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental
Port Saint Lucie, FL
09.2018 - Current
- Cultivated strong partnership with supporting doctors and hygienist.
- Collaborated as a business partner to align practices with Thrive's objectives.
- Conducted continuous training with team members to ensure the team is learning and comfortable utilizing the tools provided.
- Oversaw daily operations of the practice, such as schedule, produce, collect, time management, coaching while implementing HD systems.
- Addressed and remedied all patient or team member concerns.
- Supported doctors in regional workshops to meet continued education goals.
- Cultivated effective alliances with hygiene mentors across the sub-region.
- Provided support to all HSC’s and HA's in the practice.
- Reviewed and utilized all business reports to identify missed opportunities within the practice.
- Developed close working relationships with the front office and clinical team, while creating a positive culture within the practice.
- Engaged in monthly and quarterly business meetings with doctors and hygiene team for Thrive meeting preparation.
- Created a strong partnership with the marketing team to ensure ROI on new patient flow, community involvement, and direct mailers.
- Conducted interviews to evaluate potential team members for key roles.
- Coordinate with RMO to develop strategic plans for advancing office growth.
- Supervised daily workflows for diverse practices while managing teams between 10 and 33 professionals.
- Maintained profitability levels exceeding 16%.
- Mentored new PMOs in the Bell Region, enhancing regional leadership and operational capabilities.
Education
Associate of Science -
Keiser University
Fort Lauderdale, FLSkills
- Solution Focused
- Growth Management
- Recruiting
- Ability to Strategically Plan
- Commitment to Excellence
- Strong Attention to Accuracy
- Adaptability
- Time Management / Schedule Management
- Practice Management
- Dentrix Software
- Adobe EchoSign
- Marketing
- Highly Motivated
- Self-Starter
- PMO Mentor
- Relationship Building and Retention
- Proficient in Legal Contracts
- Patient Education and Counseling
- Team Building
- Denovo Orientation Facilitator
- PMO Mastery Class Facilitator
References
References available upon request.
Timeline
Practice Manager of Operations
Heartland Dental
09.2018 - Current
Associate of Science -
Keiser University
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