Lia Ismagil
Summary
I am currently pursuing my degree at CSULB while working part-time. I take great pride in my strong work ethic, dedication to fostering interpersonal relationships, and ability to balance multiple responsibilities effectively. My commitment to academic achievement and personal growth reflects my drive to consistently deliver high-quality results in all that I do.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Louie's by the Bay
08.2023 - Current
- Fostered customer loyalty by recognizing guest preferences, personalizing interactions, and providing attentive service.
- Enhanced brand reputation by delivering exceptional guest experiences in a high-end dining environment.
- Upheld brand standards through a polished front-of-house presentation and attention to detail.
- Trained new hostesses in customer service best practices and restaurant policies to ensure consistent service quality.
Hostess/Server
Polly's Pies
06.2021 - 12.2022
- Developed strong interpersonal skills through active listening, clear communication, and relationship-building with guests.
- Adapted to customer needs in a fast-paced environment, enhancing problem-solving and service skills.
- Ensured transaction accuracy and a seamless guest experience by efficiently managing payments and orders.
- Utilized POS systems to process orders, manage bills, and handle complimentary items.
Cashier
Jersey Mikes
01.2020 - 05.2021
- Processed in-person and online orders efficiently, ensuring accuracy and customer satisfaction
- Assisted with inventory management, maintaining stock organization and availability
Intern
Clinical Nurse Specialist Internship
11.2019 - 11.2019
- Assisted in ECMO training sessions at Hoag Hospital, observing clinical education in action
- Observed nursing simulation labs at CSULB, gaining insight into healthcare training and operations
- Developed communication and organizational skills while supporting course logistics
Education
Bachelor of Science - Marketing
Cal State University Long Beach
Long Beach, CA03.2025
Associate Degree to Transfer -
Orange Coast Community College
Costa Mesa, CA01.2023
Skills
- Writing & Content Creation: Journalistic Writing, Content Creation
- Software Proficiency: Microsoft Office Suite, Google Workspace, Canva (Basic Design Skills)
- Customer Service & Operations: Guest Complaint Resolution, Seating Coordination
- Problem-Solving: Complex Problem-Solving
Awards
- President's List, Cal State Long Beach, 2024
- Best Opinion Story for 'We Need to Stop Overlooking Male Mental Health', Coast Report, Fall 2021
- Best Critical Review for 'Shang-Chi portrays defiance in cultural assimilation', Coast Report, Fall 2021
Certification
Grammar and Essential Mechanics (GEM) for Business and Professional Writing with Proficiency
Timeline
Hostess
Louie's by the Bay
08.2023 - Current
Hostess/Server
Polly's Pies
06.2021 - 12.2022
Cashier
Jersey Mikes
01.2020 - 05.2021
Intern
Clinical Nurse Specialist Internship
11.2019 - 11.2019
Bachelor of Science - Marketing
Cal State University Long Beach
Associate Degree to Transfer -
Orange Coast Community College
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