Lia MacMillan
Fairfield,CA
Summary
Operations Manager with over 18 years of experience in enhancing business operations and profitability. Proven track record in directing operations, sales, and staffing across multiple locations. Strong leadership skills demonstrated through effective team guidance and employee motivation.
Overview
26
26
years of professional experience
Work History
Operations Manager
Target Food Distribution Center T3712
Sacramento, California
11.2023 - Current
- Participated in launch of new facility while mentoring peers.
- Ensured food safety standards were upheld
- Directed operations staff through guidance and training to meet company objectives.
- Collaborated with management on long-term strategic planning initiatives.
- Ensured safety compliance, maintaining secure work environment for personnel.
- Supervised daily employee workflow to maximize productivity and uphold quality standards.
- Achieved cost savings through development of effective operational solutions.
- Resolved issues efficiently, showcasing strong problem-solving capabilities.
- Contributed innovative ideas to enhance team performance and improve overall outcomes.
Area Manager
SCA5 Amazon SSD
Sacramento, CA
03.2022 - 11.2023
- Spearheaded launch of new building, ensuring timely completion and compliance with regulations.
- Developed and implemented Hazmat program to enhance safety standards within the facility.
- Built best practice dispatch program, boosting productivity from 55% to 85%.
- Mentored new associates on shift, facilitating smooth onboarding process.
- Trained direct reports, leading to multiple promotions within management team.
Area Manager
SMF5 Amazon Sort Center
Vacaville, CA
09.2019 - 02.2022
- Ensured compliance with safety programs and OSHA regulations for a secure work environment.
- Mentored and trained Process Assistants and 150-250 hourly associates, exemplifying Amazon’s Leadership Principles.
- Served as primary information source for team, maintaining compliance and consistency while implementing corrective actions.
- Maintained quality control policies and standard operating procedures to enhance operational efficiency.
- Conducted inventory assessments of office and warehouse supplies, ordering based on business needs.
- Developed productivity plans by analyzing workload forecasts and balancing labor requirements.
- Promoted a customer-obsessed culture by making informed decisions based on customer needs.
- Adapted procedures daily to align with evolving business requirements.
Receiving Team Manager
Macy's
Sacramento, CA
07.2000 - 09.2019
- Facilitated training programs for newly hired managers to ensure role readiness.
- Mentored peers and developed team members, leading several to management positions.
- Managed store safety program, including evacuation drills and emergency training sessions.
- Conducted monthly safety meetings with peers and departmental colleagues for continuous improvement.
- Created action plans to address safety concerns based on gathered information.
- Coordinated processing of all incoming merchandise, delegating tasks within budget constraints.
- Organized storage areas to optimize space, movement, and inventory accuracy.
- Executed processing of 45,000 new merchandise units within one week for store installation.
Education
BA - English
CALIFORNIA STATE UNIVERSITY
01-2001
AA - Social Sciences
SOLANO COMMUNITY COLLEGE
01-1998
Skills
- Area management
- Project planning
- Operational efficiency
- Cost control
- Documentation and reporting
- Problem resolution
- Verbal and written communication
- Work prioritization
- Employee coaching
- Team collaboration
- Goal setting
- Leadership skills
- Customer service
- Human resources management
- Interpersonal relations
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Wrote and edited documents to keep staff informed on policies and procedures.
Timeline
Operations Manager
Target Food Distribution Center T3712
11.2023 - Current
Area Manager
SCA5 Amazon SSD
03.2022 - 11.2023
Area Manager
SMF5 Amazon Sort Center
09.2019 - 02.2022
Receiving Team Manager
Macy's
07.2000 - 09.2019
AA - Social Sciences
SOLANO COMMUNITY COLLEGE
BA - English
CALIFORNIA STATE UNIVERSITY