LIA NARVAEZ
Austin,TX
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Field Support Technician
ManpowerGroup At Samsung Austin Semiconductor
10.2023 - 10.2024
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Provided end-user training on software applications, leading to increased productivity among employees.
- Reduced system downtime with proactive maintenance of hardware, software, and network components.
- Collaborated with cross-functional teams on the integration of new software applications into existing workflows.
IT Technician
Cheniere LNG
09.2021 - 10.2023
- Maintained office PCs, networks and apple laptops.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Registered devices using InTune.
Sales Associate
Gamestop
07.2018 - 09.2021
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Science - Computer Programming
Del Mar College
Corpus Christi, TX05.2020
High School Diploma -
Flour Bluff High School
Corpus Christi, TX06-2018
Skills
- Install hardware, software, and peripheral equipment
- Maintain and repair computers, data center machines, and IDF closets
- Provide technical support to computer users
- Ticketing systems
- Intune
- IOS
- Remote Desktop/VNC viewer
- Windows, Microsoft 365
Certification
- CompTia A+
- CompTia Network+
Timeline
IT Field Support Technician
ManpowerGroup At Samsung Austin Semiconductor
10.2023 - 10.2024
IT Technician
Cheniere LNG
09.2021 - 10.2023
Sales Associate
Gamestop
07.2018 - 09.2021
- CompTia A+
- CompTia Network+
Associate of Science - Computer Programming
Del Mar College
High School Diploma -
Flour Bluff High School
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