Lia Sotiri
Brooklyn
Summary
Dedicated professional with a proven track record in delivering exceptional customer service and aligning practices with organizational goals. Experiences in managing high-pressure situations and adapting to evolving challenges to support a strong brand presence. Brings organized, efficient work habits, and a flexible mindset, with an interest in contributing across various areas in the fashion industry.
Overview
3
3
years of professional experience
Work History
Full Time Brand Ambassador
Ralph Lauren
Niagara Falls
06.2023 - 07.2025
- Cultivate strong client relationships, generating excitement and enhancing product knowledge, which contribute to the growth of sales by $229,905 from 2024-present and the creation of 2 additional brand ambassadors.
- Designed innovative shopping experiences by combining personalized recommendations with customer preferences, significantly boosting customer satisfaction ratings by 10%.
- Elevated Ralph Lauren’s brand image by providing exceptional service and promoting cultural appreciation, respect, and spirit, resulting in enhanced client satisfaction and receiving 3 online and 13 in person positive reviews.
- Developed expertise in brand merchandising by assisting in strategic product placement on the sales floor focusing on brands including Lauren and Polo Womens, Kids, Mens, and Big & Tall. Results included in having a floor plan with products that harmonize together that fit the limited space given.
- Keeping a 94% customer capture rate that keeps the user in our system and encourages them to be a returning shopper.
Assistant Manager
Eastern Pearl
Amherst
04.2023 - 07.2025
- Supervised 8-member waitstaff team, managing schedules and time-off requests.
- Trained new staff to ensure attention to detail and understanding of restaurant operations.
- Established five corporate accounts for large events, fostering long-term relationships.
- Oversaw 20 employees across two departments to enhance operational efficiency.
Sales and Marketing Intern
Thready
Amherst
01.2023 - 06.2023
- Initiated contact with potential clients to improve comprehensive service walk-throughs and share insights about the brand.
- Created 3 custom graphic designs for client request, ensuring visual alignment with the website’s established aesthetic.
- Fostered collaborative relationships with team members and supervisors, leading to improved project outcomes.
Education
Bachelor of Science in Business Administration - International Trade
University at Buffalo – SUNY
Buffalo, NY05.2023
Skills
- Customer relations management
- POS system expertise
- Brand and product knowledge
- Sales strategies
- Inventory management
- Training and mentoring
- Merchandising techniques
Websites
Timeline
Full Time Brand Ambassador
Ralph Lauren
06.2023 - 07.2025
Assistant Manager
Eastern Pearl
04.2023 - 07.2025
Sales and Marketing Intern
Thready
01.2023 - 06.2023
Bachelor of Science in Business Administration - International Trade
University at Buffalo – SUNY
Similar Profiles
Françoise DelonzienFrançoise Delonzien
Vendeuse en prêt-à-porter at Lauren de Ralph LaurenVendeuse en prêt-à-porter at Lauren de Ralph Lauren
Ekram IsmailEkram Ismail
Packager at Ralph LaurenPackager at Ralph Lauren
Erick TrejoErick Trejo
Sales Associate at Polo Ralph Lauren Factory StoreSales Associate at Polo Ralph Lauren Factory Store
Sanjana JaiswalSanjana Jaiswal
Sales Associate at Ralph LaurenSales Associate at Ralph Lauren
Anvar PrimovAnvar Primov
Java Backend Engineer / Developer at Cambridge Unit SamarkandJava Backend Engineer / Developer at Cambridge Unit Samarkand