Liala Suraleigh
Greensboro,NC
Summary
Senior Psychology student with direct patient care experience and a strong foundation in data collection, quality auditing, and cross-functional collaboration. Seeking a clinical research role to apply analytical skills and patient engagement expertise in supporting high-quality studies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pediatric Emergency Room Technician
Atrium Health Wake Forest Baptist
01.2024 - Current
- Ensured adherence to standardized protocols and regulatory requirements in a high-volume emergency care setting.
- Supported patient education and engagement by explaining procedures and next steps in accessible language, fostering trust and protocol compliance.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
Performance Monitor Specialist
Centene
12.2022 - 12.2023
- Participates in the development and ongoing review of clinical review tool to ensure that clinical elements accurately capture adherence with required performance standards
- Aids in efforts to continuously develop review tools to ensure validity of criteria, and appropriately captures evidence of expected clinical performance within contractual and Model of Care standards
- Identifies monthly insights for improvement and participates in Interrater Reliability meetings
Care Management Support Assistant
Humana
06.2021 - 12.2022
- Reviewed and analyzed patient cases to ensure accurate documentation and alignment with quality and compliance standards, demonstrating attention to data integrity.
- Conducted Health Risk Assessments and participated in systematic data collection to identify trends, supporting quality improvement and evidence-based decision-making.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Conducted Health Risk Assessments, analyzed collected member data to identify trends, and connected members to appropriate resources.
Education
Bachelor of Arts - Psychology
North Carolina A&T State University
Greensboro, NC05-2026
Skills
Clinical Documentation
Regulatory Knowledge
Quality Assurance & Auditing
Statistical Software
Health Risk Assessment Administration
Crisis Prevention Certified
Certification
- CNA - Certified Nursing Assistant
Timeline
Pediatric Emergency Room Technician
Atrium Health Wake Forest Baptist
01.2024 - Current
Performance Monitor Specialist
Centene
12.2022 - 12.2023
Care Management Support Assistant
Humana
06.2021 - 12.2022
Bachelor of Arts - Psychology
North Carolina A&T State University
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