WHITNEY JONES
Kannapolis,NC
Summary
- Over 15 years of direct patient care experience across emergency, hospice, and rehabilitation settings.
- Recognized for compassionate communication and providing emotional support to patients and families.
- Collaborated with interdisciplinary healthcare teams to ensure coordinated and ethical care.
- Maintained accurate documentation and upheld professional standards in fast-paced environments.
- Trained and mentored new staff in patient-centered and trauma-informed care practices.
- Currently pursuing a Master of Social Work (MSW) to advance clinical and behavioral health expertise.
Overview
22
22
years of professional experience
Work History
Emergency Room Nurse Technician
Atrium Health
Concord, NC
08.2022 - Current
- Demonstrated exceptional communication and interpersonal skills while providing patient care in a fast-paced emergency room environment.
- Assisted physicians during emergency procedures such as suturing lacerations, intubation, cardioversion, and chest tube placement.
- Trained new personnel on proper emergency room procedures such as triage assessment techniques.
- Provided compassionate support for patients experiencing distress due to their illness or injury.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Hospice Certified Nursing Assistant
Hospice and Palliative Care Lake Norman
Davidson, NC
09.2019 - 08.2022
- Coordinated communication between physicians, nurses, social workers and other healthcare providers involved in patient care.
- Respected the cultural diversity of all patients and their families.
- Educated patients and families about end-of-life issues, hospice services and grief counseling resources.
- Ensured a clean and comfortable environment for optimal patient outcomes.
- Administered medications as prescribed by the physician within scope of practice guidelines.
Medication Aide
Home Carolina
Charlotte, NC
09.2015 - 09.2019
- Proficient in performing vital signs measurements such as blood pressure and temperature.
- Developed strong interpersonal skills while interacting with patients, families, and healthcare staff.
- Demonstrated ability to monitor and document patient medication administration accurately.
- Utilized excellent communication skills when providing instruction on proper medication use to patients.
- Correctly dispensed medications to patients in accordance with facility protocols.
Certified Nursing Assistant
Novant Health
Charlotte, NC
03.2013 - 09.2015
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Rehabilitation Assistant
Carolina Rehab
Charlotte, NC
03.2012 - 03.2013
- Managed inventory levels of necessary supplies used in daily operations.
- Implemented safe work practices according to established standards for infection control procedures.
- Educated patients about healthy lifestyle choices related to diet, exercise and stress management.
- Utilized effective communication techniques when interacting with patients and families to ensure accurate understanding of care plans.
- Provided direct patient care to individuals with disabilities or illnesses, including assisting with mobility, bathing, dressing and other activities.
Certified Nursing Assistant
White Oak Manor
Charlotte, NC
08.2011 - 03.2012
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Helped maintain a positive environment by providing encouragement and support to residents.
- Responded quickly in emergency situations using appropriate interventions.
Server Trainer
IHOP
Hapeville, GA
02.2004 - 05.2011
- Served as positive role model and mentor for restaurant waitstaff.
- Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques.
- Fostered positive relationships between staff members by encouraging teamwork among servers.
- Assessed server performance, identifying opportunities for improvement and providing feedback to ensure maximum efficiency.
- Mentored new employees by providing guidance on proper etiquette when interacting with customers.
Education
Master of Science - Master Social Work
Chamberlain University
Bachelor of Science (B.S.) - Applied management
Grand Canyon University
Phoenix, AZ, US05.2019
Associate in Science (A.S.) - paralegal
Central Piedmont Community College
Charlotte, NC05.2017
Skills
- Certified Nursing Assistant (CNA), State of North Carolina
- CPR/BLS Certified
- Crisis intervention and de-escalation skills
- Excellent communication, empathy, and teamwork abilities
- Strong knowledge of patient documentation and healthcare ethics
- Clinical documentation
Timeline
Emergency Room Nurse Technician
Atrium Health
08.2022 - Current
Hospice Certified Nursing Assistant
Hospice and Palliative Care Lake Norman
09.2019 - 08.2022
Medication Aide
Home Carolina
09.2015 - 09.2019
Certified Nursing Assistant
Novant Health
03.2013 - 09.2015
Rehabilitation Assistant
Carolina Rehab
03.2012 - 03.2013
Certified Nursing Assistant
White Oak Manor
08.2011 - 03.2012
Server Trainer
IHOP
02.2004 - 05.2011
Bachelor of Science (B.S.) - Applied management
Grand Canyon University
Associate in Science (A.S.) - paralegal
Central Piedmont Community College
Master of Science - Master Social Work
Chamberlain University