Liam Aborn

Granite Telecommunications - Quincy, MA April 2023 to May 2024

• Resolved issues with Software and equipment by different troubleshooting techniques to locate root causes. Monitored the performance and health of the network infrastructure, firewalls as well as various SDWAN devices, routers, switches, and other network components
• Corresponded work with industry standard partners (For net, Cisco, Palo Alto, etc.) on the support and implementation of nationwide network. Coordinated with partners/vendors during procurement processes for new networking equipment or so ware solutions.
• Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
• Reviewed and revised user instructions, procedures, and manuals for the Networking Team, responsible for training new hires on networking procedures and everyday work. Created training documentation for future use.
• Coached junior technicians on best practices related to configuring, maintaining, troubleshooting, and securing networks.
• Conducted thorough research on emerging trends in networking technology for potential adoption within the organization.
• Managed inventory control process ensuring accuracy in tracking assets throughout their lifecycle within the organization.

Granite Telecommunications - Quincy, MA April 2022 to January 2023

• Monitored clients’ tickets and answered calls from both end-user and technicians on site to assist with troubleshooting or answering any of the clients' questions/concerns.
• Installed and configured routers, switches, and other network devices to support various business environments as well as diagnosed hardware malfunction on networking equipment such as routers, switches, servers, or access points.
• Managed multiple malls across American and resolved networking and connectivity issues remotely via telephone and online chat portals.
• Coordinated with vendors during procurement processes for new networking equipment or so ware solutions
• Enhanced network performance by troubleshooting and resolving connectivity issues.
• Supported end-users by providing remote technical assistance when needed.

• Delivered remote support for telecommunication systems, minimizing downtime.
• Dispatched technicians from Comcast, Verizon, and T-Mobile as needed.
• Documented troubleshooting and resolution steps for record-keeping.
• Implemented robust monitoring tools to proactively identify potential data quality issues before they escalated.
• Conducted root cause analysis for recurring issues, leading to targeted process improvements that prevented similar problems from arising again.
• Collaborated with cross-functional teams to address data inconsistencies and ensure accuracy across systems.

• Scheduled and managed charter bus fleet operations.
• Ensured regulatory compliance and maintained staff records.
• Built lasting client relationships for repeat business.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

• Interpreted blueprints and generated accurate electrical project bids.
• Estimated materials, labor, and timelines for various projects.
• Collaborated with teams to ensure successful project submissions.
• Ensured timely submission of bids by efficiently managing multiple projects simultaneously and prioritizing tasks accordingly.
• Improved project cost accuracy by diligently reviewing project specifications and gathering accurate data for estimates.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.