Richard Legg
Elyria
Summary
Detail-oriented NOC Technician with strong skills in network troubleshooting, incident management, and user training. Committed to enhancing network performance and mentoring junior technicians.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tier 2 NOC Technician
Acuative
2023.05 - Current
- Monitored network performance and identified issues using advanced troubleshooting tools.
- Responded to incidents, ensuring timely resolution and minimal disruption to operations.
- Documented network configurations and maintenance procedures for future reference.
- Collaborated with cross-functional teams to implement network upgrades and improvements.
- Trained junior technicians on standard operating procedures and technical skills.
- Provided technical mentoring and guidance for junior technicians, helping them to develop their skills and understanding of the network environment.
- Contributed to team success through continuous training and skill development, sharing knowledge with colleagues.
- Troubleshot Layer 1-3 connectivity issues across various platforms such as routers, switches, firewalls.
- Ensured service level agreements were met by closely monitoring key performance indicators and addressing any deviations promptly.
Deskside Support Technician
Pomeroy IT Solutions
2021.07 - 2023.01
- Provided technical support for hardware and software issues, enhancing end-user productivity.
- Diagnosed and resolved system malfunctions, ensuring minimal disruption to operations.
- Assisted in the installation and configuration of desktops, laptops, and peripherals.
- Maintained up-to-date knowledge of IT policies and best practices to drive compliance.
- Managed inventory of IT equipment, maintaining accurate records and ensuring timely replacement or repairs as needed.
- Deployed new hardware and software to end-users, streamlining business processes and increasing efficiency.
Assembly Line Worker
Whirlpool
2020.10 - 2021.07
Help Desk Technician
Ohio Telecom / Cros Net
2015.08 - 2020.07
- Resolved technical issues for end-users via phone, email, and remote support tools.
- Managed ticketing system to prioritize and track user requests effectively.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided on site support services as needed
- Troubleshot a wide array of internet issues at all levels remote and on-site
Education
Bachelor of Science, Cloud And Network Engineering - Networking
Western Governor's University
Salt Lake City, UT2029-04
Associate Degree in Applied Business IT Support - Information Technology
Ohio Business College
Sandusky, OH2017-03
Associate Degree in Applied Business IT Apps - Information Technology
Ohio Business College
Sandusky, OH2009-03
Skills
- LAN and WAN management
- DHCP configuration
- Network troubleshooting
- Problem resolution
- IP addressing
- Wireless networking
- Incident management
- Fiber optic cabling
- VoIP systems
- Switches and routers
- Network monitoring
- Ticket management
- User training
- Helpdesk administration
- Cable termination
- Time management
- Network support
- Decision-making
Certification
NSE1 - NSE1 Network Security Associate
12/01/2023
NSE2 - NSE2 Network Security Associate
12/01/2023
NSE3 - NSE3 Network Security Associate
12/01/2023
CompTIA A+ 220-1202 Core 2 (Core 1 in progress for full certification)
In Progress:
- Linux Essentials - LPI
- ITIL (Information Technology Infrastructure Library)
- CCNA (Cisco Certified Network Associate)
- Cisco Certified Cybersecurity Associate (CyberOps)
- Cisco DevNet (CCNA-Automation)
- CompTIA Cloud+
- WGU Certified Network Technician Badge
Timeline
Tier 2 NOC Technician
Acuative
2023.05 - Current
Deskside Support Technician
Pomeroy IT Solutions
2021.07 - 2023.01
Assembly Line Worker
Whirlpool
2020.10 - 2021.07
Help Desk Technician
Ohio Telecom / Cros Net
2015.08 - 2020.07
Bachelor of Science, Cloud And Network Engineering - Networking
Western Governor's University
Associate Degree in Applied Business IT Support - Information Technology
Ohio Business College
Associate Degree in Applied Business IT Apps - Information Technology
Ohio Business College