Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Marshall

Clearwater

Summary

Looking to find a new home in my career, where I can grow and live an enjoyable and sustainable life. I am a fast learner in new roles and enjoy the excitement of gaining new knowledge and experience.


Dynamic Network Technician with proven expertise at XTIUM in network troubleshooting and management. Adept at resolving complex issues while delivering exceptional customer service. Skilled in Cisco CLI and effective problem-solving, I thrive in collaborative environments, ensuring seamless operations and enhanced user experiences. Committed to maintaining high standards of network performance and safety.

Overview

17
17
years of professional experience

Work History

Network Technician Tier 2

XTIUM
12.2017 - 06.2025
  • Using tools such as ServiceNow, Logic Monitor, and various vendor dashboards.
  • Fluent in Cisco CLI and some experience with other vendor CLI.
  • Work with field technicians to isolate and resolve Layer 1 issues and replace equipment.
  • Effectively troubleshoot remotely to resolve switching and routing issues.
  • Work with customers as they communicate their needs to provide the best solutions
  • Experience navigating and participating in bridge calls to isolate and resolve issues.

Sporting Goods Associate

Walmart
08.2017 - 11.2017
  • Be of service to hundreds of customers a day while multitasking different duties during the shift.
  • Selling and signing up customers for fishing licenses provided through the FWC.
  • Providing information on automotive and outdoor activities to customers to advise them, with little training, having to learn about the various subjects quickly.

Backroom Team Member

Target
11.2013 - 08.2017
  • Began working on the sales floor, talking to customers with a positive tone and helping them find what they need, while keeping the store organized with products in the correct location.
  • In the backroom, I prepared 1000+ batches of product and pushed it to the sales floor daily.
  • Kept the backroom warehouse safe and orderly to company standards.
  • I used the most efficient techniques to ensure everything ran smoothly and on time.
  • Trained many new employees during my time with the company.

Sales Associate

Tilly's Clothing Store
09.2009 - 02.2013
  • I worked on the sales floor to provide customer service to guests.
  • Prepared the fitting rooms for access to guests and kept track of merchandise in their possession.
  • Worked at the cash register to check out guests and ensure they are satisfied with their purchase.
  • Worked after hours to close the store and organize merchandise for the next day.
  • Complete trunk deliveries to inventory the merchandise and organize them for the sales floor.
  • Was on the display team to build and keep up the window displays and advertising.

Apprentice Electrician

Merit Electric
04.2009 - 08.2009
  • Worked on a commercial job site converting an Albertsons to a Publix.
  • Operated machinery safely and effectively.
  • Worked in the company warehouse delivering supplies and organizing the warehouse.

Apprentice Electrician

APG Electric
08.2008 - 04.2009
  • Learned to read blueprints and how to effectively follow them.
  • Worked with Support to go to former job sites to troubleshoot and repair any electrical problems.
  • Became OSHA certified.
  • Worked on a commercial job site installing pipes and copper wire for a hospital in Lutz, FL.
  • Quick at adjusting to new environments.

Education

Associate of Arts - General Studies

St. Petersburg College
Clearwater, FL
12-2016

Dunedin High School
Dunedin, FL
06-2008

Skills

  • Network management
  • Hardware installation
  • Network troubleshooting
  • Wireless network management
  • Network switches and routers
  • Network hardware installation
  • Ticket management
  • LAN and WAN management
  • Network IP management
  • Customer service
  • Effective listening
  • Problem-solving skills
  • Accurate data entry
  • Collaborative teamwork
  • Effective time management
  • Effective multi-tasking
  • Warehouse safety
  • Loading and unloading
  • Maintaining workplace cleanliness
  • Inventory management

Timeline

Network Technician Tier 2

XTIUM
12.2017 - 06.2025

Sporting Goods Associate

Walmart
08.2017 - 11.2017

Backroom Team Member

Target
11.2013 - 08.2017

Sales Associate

Tilly's Clothing Store
09.2009 - 02.2013

Apprentice Electrician

Merit Electric
04.2009 - 08.2009

Apprentice Electrician

APG Electric
08.2008 - 04.2009

Associate of Arts - General Studies

St. Petersburg College

Dunedin High School

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