Nahom Abebe
Sioux Falls,SD
Summary
Experienced in configuring and maintaining network systems, with a strong foundation in networking principles and a genuine passion for technology. Eager to learn and thrive in a technical environment, possessing the ability to quickly grasp and apply key networking concepts. Hands-on skills in configuring network equipment, well-prepared to utilize and enhance problem-solving and technical abilities in an IT Support Specialist role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Network Technician Tier 2 Specialist
Sonifi Technology Solutions
02.2023 - Current
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Collaborated with team members for successful implementation of large-scale network projects.
- Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
Education
Associate’s Degree - Information Technology
Riverland Community College
Austin, MN05.2021
Skills
- Problem-solving and analytical skills
- Ability to communicate effectively
- VLAN setup and management
- Network cabling and structured wiring
- Knowledge of Windows, macOS,
- Managed network switches and routers
- Basic computer troubleshooting
- Service ticket management and documentation
Certification
CompTIA Network+, In Progress
Work Experience Requirements
- 2 years of experience with managed networking equipment
- 2+ years in a customer service role, handling troubleshooting and support
- Experienced in a call center environment
Projects And Additional Experience
- Developed a real estate website using React.js, Java backend, and MySQL database.
- Configured and managed network infrastructure for small-to-medium businesses.
- Assisted in setting up patch panels, punchdowns, and structured cabling solutions.
Timeline
Network Technician Tier 2 Specialist
Sonifi Technology Solutions
02.2023 - Current
Associate’s Degree - Information Technology
Riverland Community College
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