Liam Ambrosino
Richmond,VA
Summary
Organized Host with a distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Around 10 years of nautical and theater experience to boot.
Overview
3
3
years of professional experience
Work History
Host
Fullers Raw Bar
Hampton, VA
10.2021 - 08.2023
- Greeted guests and gathered information to seat groups or place them on a waitlist.
- Collaborated with front-of-house staff to move tables and adjust seating to accommodate customers.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Resolved conflicts between customers when necessary.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Vice President
Student Government Association
Newport News, VA
09.2022 - 05.2023
- Planned fundraisers, dances, and just the overall plan for the student government
- Advised the president on approaches for resolving complex issues.
- Delivered presentations to large groups on several occasions
Volunteer
Hampton Yacht Club
Hampton, VA
07.2022 - 07.2022
- Followed directions from supervisors and completed tasks within the appropriate timeframe.
- Assisted in placing and removing boats from the water.
- Made sure children didn't get in harms way.
Phone Receptionist
Kevin P Shea Attorney at Law
Hampton, VA
06.2020 - 07.2020
- Answered incoming calls professionally and courteously, providing excellent customer service.
- Greeted callers and identified their needs quickly and accurately.
- Answered incoming calls and directed them to the appropriate department or individual.
Gift Shop Volunteer
Hampton History Museum
Hampton, VA
06.2020 - 06.2020
- Resolved customer complaints professionally.
- Greeted customers and assisted with product selection.
- Assisted in stocking shelves and organizing merchandise.
Education
High School Diploma -
Hampton Roads Academy
Newport News, VA05-2023
Skills
- Team Collaboration
- Server Support
- Telephone Reception
- Customer Service
- Google Suite Proficient
- Menu Knowledge
- Front of House Organization
- Calm Under Stress
- Photoshop Proficient
- 10 Years of Theatre Experience
Affiliations
- Sailing Team
- Student Government
- Theater Performer
Accomplishments
- Junior Year Honor Roll
- 7 AP and Honors courses taken
- HRA Citizenship and Ronda Munder Drucker Award winner
Timeline
Vice President
Student Government Association
09.2022 - 05.2023
Volunteer
Hampton Yacht Club
07.2022 - 07.2022
Host
Fullers Raw Bar
10.2021 - 08.2023
Phone Receptionist
Kevin P Shea Attorney at Law
06.2020 - 07.2020
Gift Shop Volunteer
Hampton History Museum
06.2020 - 06.2020
High School Diploma -
Hampton Roads Academy