Liam Cassedy
Winter Springs,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Waiter
Mori Sushi
07.2023 - 08.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Ice Cream Server
Sprinkles
06.2023 - 08.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Head Food Runner
The Black Pearl
06.2022 - 07.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Monitored food temperatures and kept records of all food items.
- Restocked food supplies in kitchen and organized storage areas.
Education
No Degree - Business Administration And Management
University of Central Florida
Orlando, FL05.2027
High School Diploma -
The Geneva School
Casselberry, FL05.2023
Skills
- Wine and Liquor Service
- Food Plating and Presentation
- Age Verification
- High-Volume Dining
- Table Setting Arrangements
- Dietary Knowledge
Timeline
Waiter
Mori Sushi
07.2023 - 08.2023
Ice Cream Server
Sprinkles
06.2023 - 08.2023
Head Food Runner
The Black Pearl
06.2022 - 07.2022
No Degree - Business Administration And Management
University of Central Florida
High School Diploma -
The Geneva School
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