Summary
Overview
Work History
Education
Skills
Extracurricular activities
Accomplishments
Timeline
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Liam  Collins

Liam Collins

Lake Forest,IL

Summary

Dynamic professional with a strong background in customer service and HR, honed at Lake Forest College and Firmitas. Proven ability to enhance workflow efficiency through effective communication and training. Skilled in Microsoft Office and recruitment, with a commitment to fostering positive relationships and ensuring compliance with safety standards. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Gym Front Desk Staff

Lake Forest College
08.2023 - Current
  • Managed gym security and liability by checking in members and ensuring compliance with policies.
  • Assisted managers in signing up new members and providing information on memberships.
  • Ensured building security by verifying that designated doors were properly locked.
  • Performed cleaning duties to maintain a safe and welcoming environment.
  • Provided customer support, addressing and resolving members' day-to-day concerns.
  • Answered customer telephone calls promptly and appropriately handled needs.

Construction Laborer

Firmitas
03.2020 - Current
  • Operated heavy machinery, including trucks, skid steers, rough terrain cranes, tractors, riding mowers, and rugged terrain vehicles.
  • Gained hands-on experience in construction fundamentals, including proper tool usage and safety practices.
  • Assisted in demolition, framework, and renovations, contributing to various stages of construction projects.
  • Performed painting and staining to enhance structural finishes.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.

HR Intern

Firmitas, LLC
05.2024 - 09.2024
  • Developed strong written and verbal communication skills.
  • Developed and documented Standard Operating Procedures (SOPs) to enhance workflow efficiency.
  • Facilitated clear and consistent communication with employees regarding company policies and expectations via chat, email, and video calls.
  • Assisted in recruiting efforts, including job postings across multiple platforms, industry research, and networking with experienced professionals.
  • Gained hands-on HR experience by shadowing the Head of HR and leading company-wide meetings.

New Student Orientation Leader

Lake Forest College
08.2024 - 08.2024
  • Assisted with transition to college life by providing one-on-one support.
  • Helped students troubleshoot and resolve issues with move in.
  • Taught students safety practices and procedures for resolving conflicts with students and staff.
  • Provided directions and general information to new students regarding popular events and places of interest.
  • Provided subject matter expertise regarding campus life and general information about the college.
  • Facilitated group activities among assigned students and promoted community bonds through engaging events.
  • Coordinated and led group campus tours of up to 20 students.

Deli Worker

Cornucopia Natural Market & Deli
02.2021 - 08.2023
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and accurately calculated prices.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Managed inventory, including receiving, stocking, and organizing products.
  • Assisted in the kitchen, preparing food, maintaining cleanliness, and washing dishes.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Obtained a Food Handler Certification to ensure compliance with food safety regulations.

Education

BBA - Business Management And Entrepreneurship

Lake Forest College
Lake Forest, IL
05-2027

High School Diploma -

Galesburg Junior Senior High School
Galesburg, IL
05-2023

Skills

  • Microsoft Office, Powerpoint, and Excel
  • Oral and written communications
  • Training and mentoring
  • Recruitment
  • Customer service
  • Document management
  • Collaborative mindset

Extracurricular activities

Delta Chi Fraternity:

Currently serving on the executive board as "F" Risk Management. Responsibilities include: Enforcing Fraternity Risk Management Policy, running the Judicial Board, and maintaining cleanliness and proper upkeep of Fraternity Lounge.


Served on Social event planning committee and the Marketing committee.

Social Committee Responsibilities included: Coordinating with other Greek organizations, budgeting, scheduling, and decorating.

Marketing Committee Responsibilities included: Creating, scheduling, and posting posts on the Delta Chi Instagram, while adhering to Delta Chi Marketing procedures.

Accomplishments

Boy Scouts of America - Earned Eagle Scout Rank (Highest Rank in Scouting)


Held multiple leadership positions: Assistant Senior Patrol Leader, Librarian, Patrol Leader, and Crew Leader.

As Assistant Senior Patrol Leader: I led weekly meetings along with the Senior Patrol Leader. I planned troop campouts which involved planning meals, location, and activities. Taught younger scouts a variety of skills ranging from first aid to knots, using the EDGE method. Gained valuable leadership skills.

As Crew Leader I led 12 men on a 15-day backpacking trip across the backcountry of New Mexico. My responsibilities included: ensuring everyone's safety at all times, navigating and orientating a map and compass, delegating work and organizing a chore schedule, keeping the troop on time, setting up and tearing down the campsites, and coordinating with the Philmont Scout Ranch and its employees.

Earned CPR certification and Wilderness First Aid certificate.


Timeline

New Student Orientation Leader

Lake Forest College
08.2024 - 08.2024

HR Intern

Firmitas, LLC
05.2024 - 09.2024

Gym Front Desk Staff

Lake Forest College
08.2023 - Current

Deli Worker

Cornucopia Natural Market & Deli
02.2021 - 08.2023

Construction Laborer

Firmitas
03.2020 - Current

BBA - Business Management And Entrepreneurship

Lake Forest College

High School Diploma -

Galesburg Junior Senior High School
Liam Collins