Dynamic Systems Engineering and Operations Manager with extensive experience at Technica Corporation, excelling in Command and Control systems and air operations. Proven track record in optimizing ATO production and enhancing operational readiness. Adept at troubleshooting and fostering collaboration, driving mission success through strategic problem-solving and effective communication.
Overview
11
11
years of professional experience
Work History
Systems Engineering and Operations Mgr- Deputy
Technica Corporation
Hampton, Virginia
07.2024 - Current
Support DoD customers (AppTX, KR, 700 ASUS, DGS-X, etc.). Events include test readiness experiments, tests and evaluations, operational and technical assessments, exercises and training, cyber events, demonstrations, and experiments.
SME in Command and Control (C2), CAOC divisions, cells, tactics, techniques, and procedures in the execution of the Air Tasking Order (ATO).
Implement thorough application validation and verification on AOC mission threads, products, and interfaces to uphold operational standards.
Managed troubleshooting of CAOC-X mission threads and escalated trouble tickets at different levels to ensure issue resolution.
Contribute inputs, provide updates, and conduct annual evaluation of CAOC-X's Risk Management Framework (RMF).
Supply floor diagrams, and confirm workstation availability for tests, experiments, and demonstrations.
Perform comprehensive system analysis and testing to uncover and address user problems and inefficiencies.
Combat Plans Division Subject Matter Expert
Auxilium Intl.
Langley AFB, Virginia
07.2020 - 12.2023
Facilitated communication between AOC enterprise and staff in respective specialties for inclusion of ISRD, COD, and Strategy and CPD functions.
Executed ongoing operational system validation, spanning across multiple tenants.
Executed DT&E and OT&E for specific C2 applications and novel technologies, following Government directives
Streamlined onboarding procedures to optimize user experience in login processes. Implemented efficient practices for managing account-related queries and support requests.
Assisted in the development and delivery of training materials in support of unit training programs.
Assisted in executing non-deployable surge operations to support active-duty customers.
Executed trouble ticket management and resolution strategies while collaborating with AOC enterprise help desk team.
Developed training materials for new team members on Command and Control (C2) applications, i.e., Test Cards.
Revamped documentation systems for training resources and operational directives.
Command and Control (C2) Battle Mgmt Operator
United States Air Force, USAF
Hampton, Virginia
01.2015 - 01.2020
Administered and preserved EUCOM and AFRICOM databases supporting real-world operations and several exercises, maintaining data accuracy and efficient coordination for units moving across two AORs.
Generated 347 Air Tasking Orders (ATOs), involving over 26,000 U.S. and partner nation sorties across 32 named operations, ensuring mission success through precise quality checks and tasking data validation.
Delivered technical expertise on $35M Air Operations Center (AOC) systems, validating air tasking production software and guaranteeing operational readiness for mission-critical systems.
Functioned as Subject Matter Expert (SME) across military, facilitating numerous deployments and TDYs, including by-name request for Database Manager during Exercise Austere Challenge 2019.
Managed production of twelve ATOs for more than 8,000 scheduled flights during Exercise Blue Flag 2018 with four-member team
Operated as Senior ATO Production Instructor, providing instruction on 195 task items with a flawless 100% mission quality evaluation pass rate, elevating combat mission-ready manning by 20%
Coordinated efforts with Foreign Disclosure Office resulting in creation and issuance of 200 NATO air documents, facilitating 10,000 allied missions, and strengthening multinational interoperability.
Led AOC Help Desk operations, resolving technical issues for 24 AOC organizations, conducting daily operational tests, and ensuring system functionality through proactive ticket management.
Education
Technical Training -
334th Training Squadron
Keesler AFB, Mississippi
Initial Qualification Training -
505th Air Operation Center Schoolhouse
Hurlburt Field, Florida
Database Management course -
609th Air Operations Center
Shaw AFB, South Carolina
Joint tactical information distribution system 101 -
Joint Knowledge Online
Skills
Command and control systems
Data validation
Air and space operations
Information operations
Airspace control procedures
ATO, ACO, SPINS production
OPTASK LINK management
Operational picture analysis
Log maintenance and database management
TBMCS application SME
MAAPTK SME
C2Core Air SME
GCCS-J experience
JIRA utilization
Windows server administration
Timeline
Systems Engineering and Operations Mgr- Deputy
Technica Corporation
07.2024 - Current
Combat Plans Division Subject Matter Expert
Auxilium Intl.
07.2020 - 12.2023
Command and Control (C2) Battle Mgmt Operator
United States Air Force, USAF
01.2015 - 01.2020
Technical Training -
334th Training Squadron
Initial Qualification Training -
505th Air Operation Center Schoolhouse
Database Management course -
609th Air Operations Center
Joint tactical information distribution system 101 -