Liam Faughnan
Tallahassee,FL
Summary
Results-driven Leasing Specialist with a strong focus on customer service and resident relations. Expertise in driving leasing activity through effective sales techniques and event planning while enhancing community engagement. Experienced in data entry and team leadership, delivering impactful results and fostering strong relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Leasing Specialist
The Collier Companies
Tallahassee, FL
12.2025 - Current
- Delivered exceptional customer service to prospective and current residents, ensuring a positive leasing experience.
- Drove leasing activity by cultivating relationships, conducting tours, and articulating community value to facilitate lease signings.
- Managed lead generation and follow-up through phone, email, and in-person interactions, consistently converting inquiries into leases.
- Acted as a subject matter expert on property features, amenities, and the local market to guide prospective residents.
- Executed targeted marketing initiatives, including social media campaigns, digital advertising, and resident events, enhancing community visibility and engagement.
- Promoted lease renewals and fostered strong resident relationships, supporting occupancy goals and community stability.
- Maintained accurate and organized resident files and leasing documentation.
- Demonstrated flexibility by working weekends and adapting to business needs.
Server
Harry's Seafood Bar and Grille
Tallahassee, FL
09.2025 - 12.2025
- Served food and drinks to guests while maintaining company and legal standards for guest satisfaction.
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and daily specials.
- Processed orders accurately and efficiently using point-of-sale system.
Key Holder/Assistant Manager
Texas Roadhouse
Tallahassee, FL
02.2024 - 07.2025
- Supported daily restaurant operations by overseeing front-of-house and back-of-house teams to ensure efficient, high-quality service.
- Assisted in hiring, training, and coaching team members to improve performance, productivity, and customer satisfaction.
- Coordinated shift execution through effective scheduling, labor management, and workflow optimization to align with business demands.
- Tracked and analyzed daily performance metrics to inform operational decisions and ensure data accuracy.
- Oversaw bar inventory, including ordering, stock control, and waste reduction to maintain cost efficiency.
- Prepared and reviewed Daily Sales Reports (DSR), ensuring accurate nightly financial reporting and reconciliation.
- Delivered exceptional guest experiences by resolving concerns promptly and maintaining high standards of hospitality.
- Executed upselling initiatives and upheld brand standards to enhance sales growth.
- Ensured compliance with company policies and health, safety, and sanitation regulations.
Server
Texas Roadhouse
Tallahassee, FL
02.2024 - 01.2025
- Served food and drink to patrons while maintaining sanitary standards in the restaurant and providing customer service as needed.
- Provided friendly and efficient service to guests in a fast-paced environment.
- Took customer orders and ensured accurate delivery of food and beverages.
- Maintained cleanliness of tables, dining areas, and service stations throughout shifts.
Seasonal Sales Advisor
Best Buy
Lady Lake, FL
11.2023 - 01.2024
- Assisted customers on sales floor with merchandise, operated customer service desk and register, and handled freight and receiving tasks during truck days.
- Assisted customers in product selection and provided expert advice on technology.
- Demonstrated product features and benefits to enhance customer understanding.
- Collaborated with team members to maintain a well-organized sales floor.
Archive Scribe
Norwich University
Northfield, VT
08.2022 - 12.2022
- Transcribed Civil War era texts into modern formats for Norwich University Archives, enhancing accessibility for researchers.
- Translate texts from cursive or calligraphy to script.
- Uploaded articles and written texts to online documents and PDFs, facilitating streamlined access to information.
- Supported students in research for Master's and Doctoral degrees, contributing to successful thesis and dissertation development.
Education
High school diploma -
Leesburg High School
Leesburg, FL05-2022
Skills
- Leasing operations
- Resident relations
- Property marketing
- Sales techniques
- Market analysis
- Data entry
- Inventory management software
- Profit and loss
- Team leadership
- Staff training
- Staff coordination
- Customer engagement
- Customer service
Certification
- Food Handler Certification, 05/01/19, 05/01/28
- Driver's License, 05/01/19, 05/01/28
- ServSafe
- CPR Certification
Timeline
Leasing Specialist
The Collier Companies
12.2025 - Current
Server
Harry's Seafood Bar and Grille
09.2025 - 12.2025
Key Holder/Assistant Manager
Texas Roadhouse
02.2024 - 07.2025
Server
Texas Roadhouse
02.2024 - 01.2025
Seasonal Sales Advisor
Best Buy
11.2023 - 01.2024
Archive Scribe
Norwich University
08.2022 - 12.2022
High school diploma -
Leesburg High School