Liam Franck
Grandview,MO
Summary
Flexible and community-driven professional with extensive leadership experience at Dave’s Hot Chicken and Chick fil a, excelling in operational excellence and team leadership. Proven track record in enhancing customer satisfaction and resolving issues effectively. Skilled in training and development, fostering a positive workplace culture while ensuring compliance with company standards.
Overview
2
2
years of professional experience
Work History
Evening Shift Manager
Dave’s Hot Chicken
Overland Park, KS
10.2025 - Current
- Supervised evening operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members in operational procedures and customer service standards.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal supply chain efficiency.
- Implemented shift scheduling strategies to optimize staff coverage during peak hours.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Coordinated with management to address operational challenges and improve team performance metrics.
- Participated in regular management meetings to discuss evening staff performance, operational challenges, and potential process improvements aimed at elevating overall effectiveness during this time frame.
- Successfully navigated high-pressure situations during the evening shift, maintaining composure and decisiveness while guiding the team through periods of increased workload or unforeseen challenges.
- Enhanced customer satisfaction by ensuring timely completion of tasks and maintaining high-quality standards during the evening shift.
Shift Leader
Chick Fil A
Leawood, KS
09.2024 - 10.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained new team members on operational procedures and customer service.
- Assisted in inventory management, tracking stock levels and placing orders as needed.
- Monitored employee performance, providing feedback to foster professional development and teamwork.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Helped create a happy and productive workplace environment.
Trainer
Subway
Grandview
02.2024 - 08.2024
- Assisted in developing training materials and resources for new employees.
- Conducted onboarding sessions to introduce company policies and procedures.
- Collaborated with senior trainers to enhance curriculum effectiveness.
- Supported evaluation processes by gathering feedback from participants.
- Engaged in continuous learning to adapt training techniques and methodologies.
Education
Associate of Science - Biology
Metropolitan Community College
Kansas City, Missouri, MOSkills
Workplace safety
Operational excellence
Policy enforcement
Compliance management
Labor relations
Employee engagement
Positive attitude
Problem-solving
Strong verbal and written communication
Team leadership
Verbal and written communication
Team collaboration and leadership
Training assistance
Staff training and development
Issue resolution
Timeline
Evening Shift Manager
Dave’s Hot Chicken
10.2025 - Current
Shift Leader
Chick Fil A
09.2024 - 10.2025
Trainer
Subway
02.2024 - 08.2024
Associate of Science - Biology
Metropolitan Community College