Liam Glover
Cincinnati,OH
Summary
Driven professional with a proven track record at Queen City Club, enhancing safety and client satisfaction through effective conflict resolution and team collaboration. Skilled in membership sales and fostering positive guest relations, I excel in creating welcoming environments and boosting service offerings. Demonstrates a team player attitude and a knack for promotional strategies, contributing to significant improvements in club operations.
Overview
4
4
years of professional experience
Work History
Club Attendant
Queen City Club
2022.01 - Current
- Enforced club policies consistently to ensure a safe environment for all patrons while adhering to industry regulations as well as company guidelines.
- Resolved conflicts among members when necessary, fostering a positive community atmosphere within the club setting.
- Collaborated with other team members to develop new programs, increasing overall club offerings for diverse clientele.
- Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
Intern
Recycle Glass Services
2022.05 - 2022.09
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Prepared project presentations and reports to assist senior staff.
Assistant Manager
Marriot Hotel
2020.06 - 2022.01
- Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
- Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
- Conducted regular performance evaluations for staff members, providing feedback and coaching as needed to improve overall team performance.
Education
Bachelor of Science - Environmental Science
University of Cincinatti
Cincinnati, OH06.2023
High School Diploma -
St. Johns Jesuit
Toledo, OH05.2017
Skills
- Membership Sales
- Cash handling proficiency
- Team player attitude
- Cleaning procedures
- Food and Beverage Service
- Guest Relations
- Security Monitoring
- Tour Guiding
- Promotional strategies
Timeline
Intern
Recycle Glass Services
2022.05 - 2022.09
Club Attendant
Queen City Club
2022.01 - Current
Assistant Manager
Marriot Hotel
2020.06 - 2022.01
Bachelor of Science - Environmental Science
University of Cincinatti
High School Diploma -
St. Johns Jesuit
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