Liam Gonzo
Minneapolis,MN
Summary
Hello! I am foremost a passionate and creative team player with strong communication skills. My past work experiences have required handling multiple projects simultaneously with a high degree of accuracy. I believe that my friendly and energetic personality combined with my willingness and ability to learn new skills set me apart!
Overview
7
7
years of professional experience
Work History
Live Ops Specialist
Concrete Software
08.2020 - Current
- Oversaw the setup and deployment of live events and promotions across multiple apps.
- Monitored and addressed issues affecting users in real-time.
- Communicated daily with development, art, and quality assurance teams to implement new products and events.
- Interpreted user feedback to tailor our marketing to our different audiences.
- Analyzed and presented sales data to create better marketing and improve revenue.
Quality Assurance Analyst
Activision Blizzard
12.2018 - 07.2020
- Used technical writing to communicate complex issues with developers.
- Reported progress, test metrics and results to project leads.
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Designed, documented and executed test scenarios to identify software bugs.
UX Laboratory Assistant
University Of Minnesota - Twin Cities
06.2017 - 12.2018
- Assisted in running productive focus groups and usability lab testing.
- Used Salesforce to recruit and coordinate with research participants.
- Communicated with various university IT teams and other departments to identify research needs.
- Worked under UX researcher leads to record notes and data from usability lab tests.
Education
Bachelor of Arts - Graphic Design
University of Minnesota - Twin Cities
Minneapolis, MN12.2018
Skills
- Technical Communication
- Expert Problem Solving
- Quality Assurance
- Proficient in Jira
- Proficient in Adobe Suite
- Data Analysis
- Customer Relations
- Interpersonal Communication
Timeline
Live Ops Specialist
Concrete Software
08.2020 - Current
Quality Assurance Analyst
Activision Blizzard
12.2018 - 07.2020
UX Laboratory Assistant
University Of Minnesota - Twin Cities
06.2017 - 12.2018
Bachelor of Arts - Graphic Design
University of Minnesota - Twin Cities