Summary
Overview
Work History
Education
Skills
Timeline
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Liam Goss

Holtsville,New York

Summary

Radiology Supervisor at New York Cancer And Blood Specialists, skilled in management and patient care. Enhances customer satisfaction through resolution of inquiries and implementation of quality assurance measures. Trained staff on protocols, ensuring compliance with HIPAA regulations while maintaining accurate EHR records. Proven ability to lead teams and improve service quality.

Overview

4
4
years of professional experience

Work History

Radiology Supervisor

New York Cancer And Blood Specialists
Long Island, NY
08.2024 - 12.2025
  • Resolved patient inquiries and concerns to enhance customer satisfaction.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Collaborated with healthcare professionals to ensure seamless communication and service delivery.
  • Trained new staff on customer service protocols and system navigation for efficiency.
  • Monitored call center performance metrics to identify areas for improvement in service quality.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Directed and motivated team of 40 members over 20 offices to deliver high-quality patient care.

Patient Communications Operator

New York Cancer And Blood Specialists
Ridge, NY
02.2022 - 08.2024
  • Provided exceptional customer service by addressing patient concerns and facilitating effective resolutions.
  • Collaborated with team members to improve service protocols and response times.
  • Documented customer interactions accurately, ensuring seamless follow-up and issue resolution.

Education

High School Diploma -

William Floyd Highschool
Mastic Beach, NY
08.2020

Skills

  • Patient care
  • Recruitment and hiring
  • Operations management
  • Staff management
  • Employee evaluations

Timeline

Radiology Supervisor

New York Cancer And Blood Specialists
08.2024 - 12.2025

Patient Communications Operator

New York Cancer And Blood Specialists
02.2022 - 08.2024

High School Diploma -

William Floyd Highschool

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