Liam Lafferty

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Responded to and resolved customer questions and concerns.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Helped store management meet standards of service and quality in daily operations.
• Maintained safe working environment by observing safety procedures, policies and regulations.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Enforced company policies and regulations with employees.

• Loaded, unloaded, and moved material to and from storage and production areas
• Checked packages and merchandise for damage and notified vendors
• Performed general housekeeping and cleaning tasks
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
• Consistently lifted materials weighing as much as 75 pounds
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
• Cleaned and maintained warehouse in compliance with OSHA safety standards
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
• Collaborated with various departments to manage timely delivery of orders and avoid delays
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
• Picked and packed order items

Answered guest questions and promoted special products.

• Assisted customers in choosing menu items by providing food complementing information.
• Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
• Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
• Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
• Operated headset communication system to take orders quickly and accurately from customers.
• Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
• Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
• Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
• Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
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