Detail-oriented professional with expertise in project management, teamwork, and customer service. Proven ability to manage multiple projects and enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
AA Project Specialist
STS Aviation Services/ Contract Employee for Delta Airlines
Atlanta, GA
12.2024 - Current
Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
Coordinated cross-functional teams to achieve project objectives and meet deadlines.
Managed purchase order creation, shipment coordination, and inventory tracking using SAP.
Collaborated daily with Cabin Planning teams to support completion of AA projects
Coordinated with outstation teams to ensure timely execution and completion of AA projects.
Ordered aircraft parts directly from vendors and prepared project kits for AA projects.
Resolved blocked vendor invoices by coordinating with suppliers and utilizing vendor portals to clear rejections.
Monitored and updated material shortages impacting project timelines.
Coordinated with and traveled to MRO sites to improve operational efficiency for AA cabin projects.
Conducted cross-facility searches across multiple Delta facilities to locate missing or misplaced project materials.
Managed kitting, shipping, and progress tracking for the Comfort+ (C+) expansion project.
Shift Supervisor
Starbucks
Atlanta, GA
07.2022 - 11.2024
Led and coached a service team of up to 8 partners to deliver consistently excellent, efficient customer service and maintain peak shift performance.
Managed daily cash operations and reconciliations, accurately recording totals in electronic systems and ensuring compliance with cash-handling procedures.
Optimized staffing and shift assignments based on skills and store needs; trained and onboarded new hires, cross-trained staff, and supported role coverage to maintain operational continuity.
Education
Accounting
Arizona State University
Tempe, AZ
12-2027
Skills
Teamwork and collaboration
Customer service
Problem-solving
Project management
Adaptability and flexibility
Timeline
AA Project Specialist
STS Aviation Services/ Contract Employee for Delta Airlines