Liam Sullivan
Wall Township,NJ
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction at The Salty Whale and Guesthouse, and boosting company efficiency by 60% at Seaglass Window Washing Co. Expert in negotiation and communication, adept at problem resolution. Skilled in transforming challenges into opportunities, ensuring top-notch guest services and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Wait Staff/Server
The Salty Whale and Guesthouse
Manasquan, NJ
09.2024 - 01.2025
- I offered strong customer service skills, keeping customers satisfied.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Window Technician
Seaglass Window Washing Co.
Monmouth County, NJ
05.2024 - 09.2024
- Worked on more than 200 windows per week, ensuring the highest quality of service.
- Increased company efficiency by 60%.
- Polished metal fixtures and completed brightwork to keep hardware clean and attractive.
- Executed proper cleaning procedures utilizing chemical cleaners and power equipment to prevent damage to buildings.
E-Commerce Associate
Whole Foods Market
Wall Township, NJ
09.2023 - 12.2023
- Responsible for preparing orders for customers, and helping shoppers find items.
- Communicated with customers daily, provided friendly and courteous service, and answered questions.
- Performed quality assurance tests on website functionality before launch.
CiC Sales Intern
Carisk Partners
Wall Township, NJ
05.2023 - 08.2023
- Made cold calls daily, creating leads for the sales team in the Clearinghouse division.
- Provided bi-weekly sales reports, updated them daily, and provided feedback on team performance.
- Maintained an organized database of current and potential customers.
- Utilized platforms such as Salesforce, LinkedIn and VisitorTrack to organize, manage and gather data.
- Supported the sales team in negotiating deals and contracts with clients, under supervision.
Waiter
Jersey Shore BBQ
Point Pleasant, NJ
08.2021 - 05.2023
- Learned to create relationships with customers, and how to resolve problems when they arise.
- Operated a POS cash register, handling an average of 75 transactions daily, and counted the money in cash drawers to ensure accuracy.
- Calculated charges, issued table checks, and collected payments from customers.
- Answered phone calls for reservations or takeout orders in a professional manner.
Food Runner/Expediter
Spring Lake Tap House
Spring Lake, NJ
05.2017 - 08.2021
- Orchestrated a group of people to perform to industry standards.
- Delivered more than 1,000 meals per week, ensuring the highest quality of care.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
Education
BS - Business Administration - Management
Montclair State University
Montclair, NJ05.2025
Associate in Applied Science - Marketing
Brookdale Community College
Lincroft, NJ01.2024
Skills
- Negotiation skills
- Business ethics
- Applied Business Strategy
- Analytical skills
- Project Management
- Problem Resolution
- Team Management
- Sales Experience
- Marketing Strategy
- Guest services
- Customer service
- Communication skills
- Time management
Certification
- Certificate of Leadership and Success
- Microsoft 365 Fundamentals Specialization
- Work Smarter with Microsoft Excel
- Work Smarter with Microsoft Word
- Work Smarter with Microsoft PowerPoint
Timeline
Wait Staff/Server
The Salty Whale and Guesthouse
09.2024 - 01.2025
Window Technician
Seaglass Window Washing Co.
05.2024 - 09.2024
E-Commerce Associate
Whole Foods Market
09.2023 - 12.2023
CiC Sales Intern
Carisk Partners
05.2023 - 08.2023
Waiter
Jersey Shore BBQ
08.2021 - 05.2023
Food Runner/Expediter
Spring Lake Tap House
05.2017 - 08.2021
BS - Business Administration - Management
Montclair State University
Associate in Applied Science - Marketing
Brookdale Community College
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