Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Liam Sullivan

Wall Township,NJ

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction at The Salty Whale and Guesthouse, and boosting company efficiency by 60% at Seaglass Window Washing Co. Expert in negotiation and communication, adept at problem resolution. Skilled in transforming challenges into opportunities, ensuring top-notch guest services and operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Wait Staff/Server

The Salty Whale and Guesthouse
Manasquan, NJ
09.2024 - 01.2025
  • I offered strong customer service skills, keeping customers satisfied.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Window Technician

Seaglass Window Washing Co.
Monmouth County, NJ
05.2024 - 09.2024
  • Worked on more than 200 windows per week, ensuring the highest quality of service.
  • Increased company efficiency by 60%.
  • Polished metal fixtures and completed brightwork to keep hardware clean and attractive.
  • Executed proper cleaning procedures utilizing chemical cleaners and power equipment to prevent damage to buildings.

E-Commerce Associate

Whole Foods Market
Wall Township, NJ
09.2023 - 12.2023
  • Responsible for preparing orders for customers, and helping shoppers find items.
  • Communicated with customers daily, provided friendly and courteous service, and answered questions.
  • Performed quality assurance tests on website functionality before launch.

CiC Sales Intern

Carisk Partners
Wall Township, NJ
05.2023 - 08.2023
  • Made cold calls daily, creating leads for the sales team in the Clearinghouse division.
  • Provided bi-weekly sales reports, updated them daily, and provided feedback on team performance.
  • Maintained an organized database of current and potential customers.
  • Utilized platforms such as Salesforce, LinkedIn and VisitorTrack to organize, manage and gather data.
  • Supported the sales team in negotiating deals and contracts with clients, under supervision.

Waiter

Jersey Shore BBQ
Point Pleasant, NJ
08.2021 - 05.2023
  • Learned to create relationships with customers, and how to resolve problems when they arise.
  • Operated a POS cash register, handling an average of 75 transactions daily, and counted the money in cash drawers to ensure accuracy.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Answered phone calls for reservations or takeout orders in a professional manner.

Food Runner/Expediter

Spring Lake Tap House
Spring Lake, NJ
05.2017 - 08.2021
  • Orchestrated a group of people to perform to industry standards.
  • Delivered more than 1,000 meals per week, ensuring the highest quality of care.
  • Monitored food quality before serving, ensuring all dishes met establishment standards.
  • Employed strong organizational skills to handle high-volume service periods without compromising quality.

Education

BS - Business Administration - Management

Montclair State University
Montclair, NJ
05.2025

Associate in Applied Science - Marketing

Brookdale Community College
Lincroft, NJ
01.2024

Skills

  • Negotiation skills
  • Business ethics
  • Applied Business Strategy
  • Analytical skills
  • Project Management
  • Problem Resolution
  • Team Management
  • Sales Experience
  • Marketing Strategy
  • Guest services
  • Customer service
  • Communication skills
  • Time management

Certification

  • Certificate of Leadership and Success
  • Microsoft 365 Fundamentals Specialization
  • Work Smarter with Microsoft Excel
  • Work Smarter with Microsoft Word
  • Work Smarter with Microsoft PowerPoint

Timeline

Wait Staff/Server

The Salty Whale and Guesthouse
09.2024 - 01.2025

Window Technician

Seaglass Window Washing Co.
05.2024 - 09.2024

E-Commerce Associate

Whole Foods Market
09.2023 - 12.2023

CiC Sales Intern

Carisk Partners
05.2023 - 08.2023

Waiter

Jersey Shore BBQ
08.2021 - 05.2023

Food Runner/Expediter

Spring Lake Tap House
05.2017 - 08.2021
  • Certificate of Leadership and Success
  • Microsoft 365 Fundamentals Specialization
  • Work Smarter with Microsoft Excel
  • Work Smarter with Microsoft Word
  • Work Smarter with Microsoft PowerPoint

BS - Business Administration - Management

Montclair State University

Associate in Applied Science - Marketing

Brookdale Community College
Liam Sullivan