
Hospitality professional, with a genuine desire to provide a positive experience to every guest, dedicated to fulfilling every guest need possible with seamless and professional execution. Always eager to help my coworkers to the best of my ability with a positive demeanor, contributing to a pleasant and productive work environment.
I check guest’s into their rooms, welcoming them to the property with polite, and professional conduct, and providing them with all pertinent information about their room, the property, and what is available to them through their stay.
I coordinate with housekeeping, and dinning room staff, to make sure the guests are provided every service that they have selected, with attentive and exceptional service.
I personally tend to requests from the guests, for what they need, or amenities they would like for their stay. Need Ice for their bucket, assistance with utilizing in room, or hotel Items and amenities, such as TV, Spa Tub, etc.
I greet guests at the host stand in a friendly and respectful manner, bringing them to their seat, providing them with the seating that will make our guests the most comfortable while being mindful of tables needed for future parties, and other dinning room customers.
I assigned servers to tables, and inform servers of any prudent information, such as allergies and special occasions that the guests may be cerebrating.
I assist the wait staff in delivering food to tables, bussing tables, and providing the guests with whatever else they may need for an optimal dinning experience.
I provided clients with a specialty service that best suited their needs.
I conducted personalized services, detailed to what each animals lifestyle was, and the care they were used to receiving from their owners.
I traveled to clients homes, to attend to their pets where they are most comfortable, and assisting clients with pet responsibilities that the client needed help fulfilling due to time constraints, or physical challenges such as injuries, or mobility issues.
Customer service focus
Phone etiquette
Cleanliness standards
Food safety awareness
Guest relations
Reservation handling
Restaurant software proficiency
Table management
Interactive communication skills
Guest complaint resolution
Hospitality service expertise