Danneicecia Stano
Manhattan,USA
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Comfort Suites
11.2024 - 01.2025
- Greeting guests: Welcoming guests and making them feel welcome
- Check-in and check-out: Managing the process of guests checking in and out of the property
- Room keys: Issuing room keys to guests
- Reservations: Managing reservations made online or by phone
- Payment verification: Verifying guests' payment methods when they check in
- Room assignments: Assigning rooms to guests and informing them of any specials
- Customer service: Providing exceptional customer service to guests
- Complaints: Resolving guest complaints and concerns
- Administrative tasks: Receiving shipments, filing documents, and organizing documents
Crew Member
McDonald's
03.2024 - 06.2024
- Customer service: Provide quick and accurate service, and be sensitive to customers' needs
- Maintaining Cleanliness and ensure order accuracy
- Multitasking: Handle a range of responsibilities, such as operating the cash register, running the drivethru, and cleaning
- Teamwork: Be a strong team player
Resident Assistant (RA)
Big Lakes Developmental Center
03.2022 - 04.2024
- Provide quality personal care service and health services to physical disable adults.
- Contributed to community integrity through supervision and policy enforcement.
- Care for Alzheimer's, dementia and disabled residents in their homes.
- Maintain positive attitudes, document feedback and audit results.
- Driving residents to and from work and meetings and their family's home
Sales Associate
Old Navy
12.2023 - 03.2024
- Customer service: Greet customers, answer questions, and provide information about products and services
- Sales: Recommend products, upsell, and process sales and refunds
- Inventory: Stock, organize, and maintain inventory
- Store operations: Open and close the store, keep the store clean, and create displays
Direct Support Professional
Sunflower supports
04.2020 - 02.2022
- I assist with an individual with a disability to lead a self-directed life and contribute to the community, assists with activities of daily living if needed, and encourages attitudes and behaviors that enhance community inclusion.
Environmental Services
St.Francis Hospital
01.2020 - 08.2020
- Cleaning and Maintenance
- Equipment operations
- Customer Services
Warehouse Associate
Westaff Employment Agency
09.2019 - 01.2020
- Lifting and pulling product 20 lbs to 80 pounds to different areas
- Stacking freight and putting on the line
- Taking Products off and labeling product and putting it in correct area.
- Making sure product that is damaged goes to damaged area.
- Clearing aisles stacking empty pallets from slots in aisle return pallet jackets to charging area.
- Drive and safely operate an electric pallet jack
- Wrap and deliver products to correct dock area
Warehouse Associate
Hopkins Manufacturing Corporation
09.2018 - 03.2019
- Extremely reliable and safety conscious with solid experience in warehouse operations to include loading and unloading trucks; shipping and receiving; order picking / packing; staging and stocking.
- Clear aisles stack empty pallets from slots in aisle return pallet jackets to charging area.
- Drive and safely operate an electric pallet jack
- Wrap and deliver products to correct dock area
- Scan products in
- Lifting and pilling products 20 lbs to 80 lbs
- Validate that correct product has been selected and damage free.
Shift Leader/Manager
Taco bell
03.2016 - 10.2018
- Was responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any questions or comments that customers may have.
- I would take customers' orders, assemble the orders, and act as cashiers.
- The food got served through drive-through windows or over counters in Taco bell.
- Assisting team and watching over work ethic
Caregiver/Personal Assistant
LifeBridge Community Services
10.2016 - 10.2017
- Assisting with personal care bathing and grooming, dressing, toileting, and exercise.
- Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands.
Education
High school or equivalent -
Highland Park High School
Certification -
Manhattan Tech
Manhattan, KS06-2025
Skills
- Dementia Care
- Meal Preparation
- Night audit
- Customer Service
- Alzheimer's Care
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Strong teamwork
- Food service
- Customer service focus
- Adaptive problem solving
- Clearing tables efficiently
- Event setup and breakdown
- Punctual and reliable
- Flexible schedule
- Resident support
- Documentation and reporting
- Emergency response
- Student leadership
- Student engagement
- Active listening
- Public speaking
- Mental health awareness
- Role modeling
- Health and safety compliance
- Vital signs monitoring
- Feeding assistance
- Basic life support
- Adaptable to change
- Medical terminology
- Patient care excellence
- Patient safety
- Physical assessments
- Transfer techniques
- Professional bedside manner
- Infection control procedures
- Range of motion exercises
- Activities of daily living ADL support
- Vital signs
- Attention to detail
- Empathy and compassionate care
- Catheter care
- Recording vital signs
- CPR certification
Certification
- First Aid Certification
- CPR Certification
- Driver's License
- Forklift Certification
Timeline
Front Desk Agent
Comfort Suites
11.2024 - 01.2025
Crew Member
McDonald's
03.2024 - 06.2024
Sales Associate
Old Navy
12.2023 - 03.2024
Resident Assistant (RA)
Big Lakes Developmental Center
03.2022 - 04.2024
Direct Support Professional
Sunflower supports
04.2020 - 02.2022
Environmental Services
St.Francis Hospital
01.2020 - 08.2020
Warehouse Associate
Westaff Employment Agency
09.2019 - 01.2020
Warehouse Associate
Hopkins Manufacturing Corporation
09.2018 - 03.2019
Caregiver/Personal Assistant
LifeBridge Community Services
10.2016 - 10.2017
Shift Leader/Manager
Taco bell
03.2016 - 10.2018
High school or equivalent -
Highland Park High School
Certification -
Manhattan Tech
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