Kiana Pillow
Springfield,IL
Summary
Accomplished Executive Head Housekeeper at Comfort Suites, adept in project management and team leadership. Spearheaded initiatives that enhanced operational efficiency by 20%. Excelled in staff recruitment and training, fostering a motivated and cohesive team. Leveraged interpersonal skills to support executives and drive strategic decisions, resulting in improved organizational performance.
Strategic leader with proven track record in driving organizational success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.
Overview
11
11
years of professional experience
Work History
Executive Head Housekeeper
Comfort Suites
04.2015 - 11.2025
- Assisted in project planning and organization for team initiatives
- Supported senior executives by preparing meeting agendas and materials
- Coordinated schedules and appointments to optimize executive time management
- Researched industry trends to inform strategic decision-making processes
- Facilitated onboarding process for new team members, enhancing integration experience
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Interviewed, recruited and trained new onboarding candidates.
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZAssociate of Science - Human Services
University of Phoenix
Tempe, AZMaster of Science -
University of Phoenix
07-2014
Skills
- Project management
- Team leadership
- Staff recruitment
- Employee training
- Quality assurance
- Operational efficiency
- Performance evaluation
- Interpersonal skills
- Executive support
- Problem resolution
- Motivation
- Team player
- Staff training
Timeline
Executive Head Housekeeper
Comfort Suites
04.2015 - 11.2025
Bachelor of Science - Human Services
University of Phoenix
Associate of Science - Human Services
University of Phoenix
Master of Science -
University of Phoenix