Jermetta Washington
Springfield,IL
Summary
Dynamic Fraud Prevention Specialist with AT&T Mobility, skilled in data analysis and critical thinking. Successfully developed fraud detection strategies that enhanced customer security and streamlined reporting systems, improving operational efficiency. Proven ability to collaborate with teams and train staff, ensuring compliance and effective case management in a fast-paced environment.
Overview
2024
2024
years of professional experience
Work History
Fraud Prevention Specialist
AT&T Mobility
2010 - 09.2023
- Analyzed transaction data to identify fraudulent patterns and mitigate risks.
- Developed and implemented fraud detection strategies to enhance customer security.
- Collaborated with cross-functional teams to improve fraud prevention processes and protocols.
- Trained junior staff on fraud investigation techniques and compliance standards.
- Monitored real-time transactions using advanced analytics tools to prevent unauthorized activities.
- Led initiatives to streamline reporting systems, resulting in improved operational efficiency.
- Conducted thorough investigations into suspicious activities, ensuring adherence to regulatory requirements.
- Provided strategic insights for policy revisions based on emerging fraud trends and threats.
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
Education
Associate in Paralegal Studies - Legal Studies
National Paralegal College
Phoenix, AZ12-2015
Skills
- Critical thinking
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Attention to detail
- Self motivation
- Task prioritization
- Legal knowledge
- Time management abilities
- Data analysis
- Case management
- Proficient in [software]
Timeline
Fraud Prevention Specialist
AT&T Mobility
2010 - 09.2023
Associate in Paralegal Studies - Legal Studies
National Paralegal College