Marisa Covarrubias
San Antonio,TX
Summary
Dynamic Fraud Prevention Specialist with expertise in AML compliance and critical thinking, honed at JPMorgan Chase. Proven track record in detecting fraudulent activities and enhancing customer trust through effective communication and conflict resolution. Adept at analyzing data patterns to safeguard assets and ensure regulatory compliance.
Overview
15
15
years of professional experience
Work History
Fraud Prevention Specialist
JPMorgan Chase
09.2024 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Reviewed transactions and receipts to identify any suspicious activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Retail Banker III
Woodforest National Bank
11.2015 - 09.2024
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts.
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
Beauty Advisor
Estee Lauder
11.2010 - 11.2015
- Met sales goals, supporting organizational health through consistent and reliable service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Followed up with customers to increase satisfaction with purchases and services.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Education
AOS - Aesthetician in Esthetics
Milan Institute
San Antonio, TX10-2010
Skills
- Conflict resolution
- Regulatory compliance
- Critical thinking
- AML compliance
- Identity verification
- Written communication
- Decision-making
- Multitasking
- Verbal and written communication
- Time management abilities
- Fraud detection
- Communication skills
- Telephone and email etiquette
- Problem-solving
- Attention to detail
- Active listening
Timeline
Fraud Prevention Specialist
JPMorgan Chase
09.2024 - Current
Retail Banker III
Woodforest National Bank
11.2015 - 09.2024
Beauty Advisor
Estee Lauder
11.2010 - 11.2015
AOS - Aesthetician in Esthetics
Milan Institute