Rebecca Rios
South Elgin,IL
Summary
Fraud prevention specialist with strength in identifying and ceasing fraudulent activities. Proven track record in risk assessment, data analysis, and implementing effective fraud prevention strategies. Strong collaborator with focus on team success and adapting to evolving challenges. Reliable and results-driven, excels in maintaining compliance and safeguarding assets.
Overview
7
7
years of professional experience
Work History
Fraud Prevention Specialist
JPMorgan Chase
Elgin, IL
04.2022 - Current
- In my current role I handle anywhere between 25-35 accounts per day.
- Collaborated with cross-functional teams to enhance fraud detection processes and improve response strategies.
- Developed training materials for new hires on fraud prevention protocols and compliance regulations.
- Mentored junior staff on best practices in fraud detection, fostering a culture of vigilance and accountability.
- Streamlined reporting processes, improving communication of findings related to fraudulent activities within the organization.
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization.
- Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.
Restaurant Hostess/Cashier
Buffalo Wild Wings
Oswego, IL
03.2019 - 10.2020
- Greeted and seated guests efficiently, enhancing initial customer experience.
- Managed waitlists using reservation systems to optimize table turnover.
- Coordinated with kitchen staff to ensure timely food delivery for guests.
- Trained new host staff on best practices and customer service standards.
- Monitored dining area for cleanliness, ensuring a welcoming atmosphere at all times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Oswego High School
Oswego, IL05-2018
Skills
- Analytical mindset
- Cybersecurity awareness
- Fraud prevention strategies
- Critical thinking
- Continuous improvement focus
- Regulatory compliance
- Fraud detection techniques
- Investigative tools
- Identity verification
- Organizational skills
- Analytical thinking
- Phone-based customer service
Timeline
Fraud Prevention Specialist
JPMorgan Chase
04.2022 - Current
Restaurant Hostess/Cashier
Buffalo Wild Wings
03.2019 - 10.2020
High School Diploma -
Oswego High School