Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

EDNALYN BERNABE

Taguig ,Metro Manila

Summary

Motivated Fraud Analyst touting 5 years of expertise investigating suspicious activity for any type of account/payment method used. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel (Bankers). Promoting exemplary skills in project management, analytics and fraud pattern detection. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Support position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Fraud Prevention Specialist

JP Morgan Chase & Company
02.2022 - Current
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Universal Associate

EPerformax Contact Centers & BPO
08.2019 - 02.2022
  • Handled various accounting transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Educated customers on online banking and mobile banking applications.
  • Trained/Assisted new hires on customer service policies and procedures.
  • Disputing any unrecognized and fraudulent charges on their account.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Responded to customer calls and emails to answer questions about products and services.

UNIVERSAL SERVICE ASSOCIATE

CONVERGYS MEGAMALL
08.2016 - 05.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Updated accounts with timely maintenance processing to keep records accurate and compliant with company requirements.
  • Leveraged diverse strategies to promote key products, resulting in upgrading customer's subscription and service.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Interpreted diagnostic results to provide accurate repair recommendations.

Education

Bachelor of Science - NURSING

UNIVERSITY OF LA SALETTE
SANTIAGI CITY, ISABELA
06.2018

Bachelor of Science - IN BUSINESS ADMINISTRATION

ISABELA STATE UNIVERSITY
CAUAYAN CITY, ISABELA
06.2012

Skills

  • Fraud Detection Techniques
  • Investigative Abilities
  • Analytical Mindset
  • Critical Thinking Abilities
  • Transaction Monitoring
  • Multitasking Abilities
  • Decision-Making
  • Team Collaboration
  • Problem-Solving
  • Analytical Thinking
  • Problem-Solving Abilities
  • Dispute Resolution
  • Verbal and Written Communication
  • Investigation Techniques

Accomplishments

    I was selected to be one of the RELIEF SME (Support) for UCC SKILLS.

Timeline

Fraud Prevention Specialist

JP Morgan Chase & Company
02.2022 - Current

Universal Associate

EPerformax Contact Centers & BPO
08.2019 - 02.2022

UNIVERSAL SERVICE ASSOCIATE

CONVERGYS MEGAMALL
08.2016 - 05.2017

Bachelor of Science - NURSING

UNIVERSITY OF LA SALETTE

Bachelor of Science - IN BUSINESS ADMINISTRATION

ISABELA STATE UNIVERSITY

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EDNALYN BERNABE