Tiana Tucker
Jacksonville,FL
Summary
Insightful professional in financial security and fraud prevention, known for completing investigations with high productivity and efficiency. Skilled in data analysis, forensic accounting, and regulatory compliance to identify discrepancies and mitigate risks. Possess strong analytical thinking, problem-solving abilities, and communication skills that foster collaboration across teams to safeguard assets and ensure integrity in financial transactions.
Overview
5
5
years of professional experience
Work History
Fraud Prevention Specialist
Citibank
Jacksonville, FL
05.2024 - Current
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
- Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
- Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.
Financial Associate II- Tax Exempt
Fidelity Investments
Jacksonville, FL
05.2022 - 05.2024
- Performed due diligence on potential investments by researching companies' history, management team, competitors, sector analysis.
- Maintained up-to-date knowledge of relevant legal requirements related to investments.
- Generated regular updates on client portfolios including performance reviews.
- Identified opportunities for cost savings through innovative solutions such as automated processes or outsourcing activities.
- Helped customers with concerns about financial products or services.
- Received and posted payments to loan accounts.
Loss Mitigation Specialist
Freedom Mortgage Corporation
Jacksonville, FL
04.2020 - 05.2022
- Researched and analyzed borrowers' financial information to determine eligibility for loan modification programs.
- Reviewed and evaluated borrowers' income, expenses, assets, liabilities, credit history and other pertinent documentation.
- Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.
- Reviewed foreclosure alternatives such as short sales or deeds in lieu of foreclosure.
- Provided guidance and assistance to customers throughout the loan modification process.
- Analyzed borrower's overall financial situation to ensure that they are able to maintain their mortgage payment after a loan modification is completed.
- Assisted in resolving customer inquiries regarding loan modifications and foreclosure prevention options.
- Maintained accurate records of all activities related to loan modifications including communication with customers, lenders, attorneys.
Education
High School Diploma -
First Coast High School
Jacksonville, FL05-2008
Some College (No Degree) -
Hillsborough Community College
Tampa, FLSkills
- Investigative abilities
- Analytical mindset
- Critical thinking abilities
- Fraud detection techniques
- Conflict resolution abilities
- Regulatory compliance understanding
- Problem-solving capabilities
- Organizational Skills
- Active Listening
- Fraud Detection
- Detail Oriented
- Communication Skills
- Team building
Timeline
Fraud Prevention Specialist
Citibank
05.2024 - Current
Financial Associate II- Tax Exempt
Fidelity Investments
05.2022 - 05.2024
Loss Mitigation Specialist
Freedom Mortgage Corporation
04.2020 - 05.2022
High School Diploma -
First Coast High School
Some College (No Degree) -
Hillsborough Community College
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