Adriana Juarez
Desert Hot Springs,CA
Summary
Dynamic banking professional with extensive experience at Citibank, excelling in cash handling and customer needs assessment. Proven track record of enhancing customer satisfaction through personalized service and efficient transaction processing. Strong ability to foster relationships and ensure compliance with regulations, contributing to a positive branch environment.
Overview
21
21
years of professional experience
Work History
Universal Banker
Citibank
10.2024 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Vault Custodian
- Help manager with operations.
- Greeted customers entering store and responded promptly to customer needs.
Assistant Manager
Tropico Ice Cream
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Book keeping
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Housekeeper Supervisor
Alfonso House Cleaning
12.2010 - Current
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Resolved guest concerns promptly and professionally, fostering positive relationships and repeat business opportunities.
Merchant Teller
Bank of America
07.2004 - 09.2011
- Resolved customer complaints professionally, maintaining positive relationships with clients.
- Mentored new hires on proper procedures and best practices for successful teller operations within the branch setting.
- Developed strong rapport with regular customers through personalized service and attention to detail in each interaction.
- Prepared daily reports for management review, ensuring that all transactions were properly documented and accounted for.
- Handled large cash transactions securely, adhering to bank policies and federal regulations at all times.
- Vault custodian
- Atm
Education
Medical Assistant -
Mayfield College
Cathedral City, CA07-2012
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Transaction processing
Languages
English
Professional Working
Timeline
Universal Banker
Citibank
10.2024 - Current
Assistant Manager
Tropico Ice Cream
07.2022 - Current
Housekeeper Supervisor
Alfonso House Cleaning
12.2010 - Current
Merchant Teller
Bank of America
07.2004 - 09.2011
Medical Assistant -
Mayfield College
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